A FRAMEWORK FOR KNOWLEDGE TRANSFER One of the challenges of managing an ERP (enterprise resource…


One of the challenges of managing an ERP (enterprise resource planning) implementation understands that not all entities within the organization will instinctively see the value of knowledge capture and management. Farsighted executives, however, are beginning to appreciate this shift to a knowledge-based economy and are investing wisely in building both knowledge content and the technologies that facilitate sharing, management, and access to knowledge.
An ERP system contains a great deal of codified knowledge, both in the software structures provided by the vendor and in process knowledge and business rules developed by the enterprise. However, a corresponding set of auxiliary knowledge is captured only in the form of project documents (formal and informal), training documents, data models, additional business rules and formulas, and in the brains of the project team. You cannot easily access or derive this valuable knowledge from software or the operational system.
To gain the benefits inherent in this auxiliary knowledge, organizations must create and deploy a knowledge system. The starting point for this system is the development of a knowledge transfer framework. Such a framework identifies which information you should retain, who will eventually use that information, and how you will capture that information at each stage of the ERP implementation. In addition, the knowledge transfer framework provides a model of the knowledge environment over the life cycle of a system implementation and illustrates the relationships and dependencies of people, business processes and events, and knowledge domains. With this framework in place, you can anticipate and plan for knowledge requirements of subsequent phases of the ERP project. You can also develop mechanisms for transferring or transforming the knowledge base from one phase to another.

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