Academy of Careers and Technology Customer Relationship Management Questions
Write at least two paragraphs (6-7 sentences each) describing an experience as a customer, either in the U.S. or in your own country (For example, contacting technical support or going to a store to purchase goods or services). Answer the following questions as it relates to the experience you described:
- What were your expectations for service and support? Were your expectations met?
- What did the customer service provider do well and not so well in your opinion?
- How could the service provider have done better?