BUS 5142 Stanford University Using the Kano Quality and Design Model Discussion
Topic
Application of the Kano Model
Learning Objectives
This discussion is for understanding and using the Kano Quality/Design Model.
Activities
- Question: Choose a product not discussed in the lecture and give at least one example of each quality category (basic quality, performance quality, and exciting quality) of that product.
- (Optional) Once you post, leave comments on other posts or simply click LIKE!
here is the material for Kano quality/design model: https://youtu.be/Gm-UgLKxdzk , https://youtu.be/CGHMAMdqKuo
no need to write it into essay format, just answer the question properly. word limit: 200-250.