Customer Complaint Behavior
Consumers’ complaint behaviour. Taxonomy, typology and determinants: Towards a uni? ed ontology Received (in revised form): 16th August, 2003 Dominique Crie ? is Professor of marketing at the University of Sciences and Technologies of Lille, in the Business Administration Department (IAE). He manages the postgraduate degree course: statistical specialisation for marketing databases. He is also a marketing consultant and statistician, member of the Association Francaise […]