Customer Service

“Treat them mean, keep them keen” couldn’t be further from the truth when it comes to customer service and customer loyalty.  to a growing or established company’s bottom line —  that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. Why customer service matters 1. It’s how you’re remembered. […]

Customer service and satisfaction is one of the most important factors within maintaining a strong image in a working attraction such as Thorpe Park. If a customer is treated with respect upon arrival and is pleased with how an employee dealt with them (ranging from emergencies to questions regarding the attraction and its attractions) then […]

The Customer Services Manager has been working part-time (just two days a week), since the arrival of her baby. When she is working, she is responsible for checking that the administration of the department is up to date, holiday and sick records are up-to-date. The General Manager will normally assist her in any overflowing work. […]

It seems Target has a better brand image than other retailers. For example, Wal-Mart has a bad reputation for mistreating its employees and bad customer service. On the other hand, Target is better at managing employees and gives shopper a much better shopping environment as well as service. Also, it seems Target is popular among […]

Providing excellent, and memorable, client support is important for client retention. Without exceptional support, your clients will not return. Average or mediocre support won’t keep your customers either, and bad customer service will simply drive them away. As a business owner or manager, you need to ensure that your business is focused on understanding “what […]

Motivate employees, train them, care about them, and make winners of them. At Marriott, we know that if we treat our employees correctly, they’ll treat the customers right, and if the customers are treated right, they’ll come back. Bill Marriot Jr. If a customer leaves a hotel or resort satisfied with the property and the […]

1.0 Background to the Research One of the known advantages of electronic commerce since its emergence over the past decade is that it has been a revolutionary tool that has transformed global trade as well as B2C and C2B relationships. Indeed, to a noteworthy extent, e-commerce can be said to be part of everyday life […]