Social Media: Marketing, Conflicts and Government

Introduction

In an era of increased use of the internet, a relatively high number of people make use of social media for various purposes. Social media refer to the platforms on which people meet and exchange ideas through various networks. For example, Twitter and Facebook are being used by many people for both social and business purposes. The users of Facebook utilize the ideas and technology of the web to create and exchange the content. The use of social media depends on the complexity of the technology adopted in creating various websites (Kaplan & Haenlein, 2010). The advent of social media has brought a number of issues with regard to transactions (Bagley, 2013). This paper discusses the four components of a marketing manager, methods of resolving online business conflicts, the role of the three arms of the federal government in protecting online transactions, and agency relationship with regard to online social sites.

The four components of a legally astute social media marketing manager who utilizes social media outlets for consumer transactions. Mitigating the risk involved in doing business in cyberspace

Facebook refers to a social network where friends, families, and businesses send and receive information online. It is one of the easiest ways for friends to be in touch without creating a website. Messages on Facebook can be sent as public conversations or as private messages shown in the receiver’s inbox. Facebook has several features, which increases usability and different applications (Kaplan & Haenlein, 2010).

Bagley (2013) argues that there are four components of a legally astute social media marketing manager. The first component of a legally astute manager is the acceptance of the value of the law. The manager is expected to understand the law because it protects the business from insecurity. Rules and regulations ensure that there is an order in the society, and workers in the company will feel secure, thus leading to the success of the business. This component assists the manager to determine the risks and opportunities that are important when carrying out transactions in cyberspace on condition that they are not termed as illegal by the law (Bagley, 2008). The attitude of the manager towards the law helps the company meet customer expectations, maintain the moral values of the society, and meet business expectations, thus mitigating the risks (Bagley, 2013).

Judgment is another component of an astute manager. This feature involves the ability to make informed decisions that are founded on the law. He or she is required to use the judgment to decide whether the decision made requires the application of the law and has an effect on the law. This helps the astute manager to avoid risks that are involved in cyberspace. It also assists him or her in dealing with the uncertainties that are of a legal aspect.

The third component of an astute manager is a proactive attitude. This implies that the manager should control the situations by preparing for possible future legal issues that may affect an organization. The manager must take charge instead of reacting irrationally. This approach helps in mitigating risks because when decisions are made in time, risks with regard to business done in cyberspace are significantly reduced. A proactive astute manager with legal advice relevant to the business addresses opportunities and threats to the business to ensure high levels of legality and effectiveness. The astute legal manager provides information that helps the providers to develop and execute business (Bagley, 2013).

The fourth component of the astute manager is knowledge. He or she must have the information about the company and the law. He or she must have knowledge about the specific laws and resources needed to run the organization. The astute manager should understand what the law requires of the company, what rules and procedures should be followed, and the tools needed for the success of the group. This enhances the effectiveness and efficiency of the business and helps in mitigating risks (Bagley, 2013).

Methods of alternative dispute resolution. Resolving genuine disputes that arise with consumers who may make purchases from businesses that provide links via social media

Methods of alternative dispute resolution are negotiation, arbitration, and mediation (Bagley, 2013; Biehler, 2008). Negotiation involves a discussion between the social media provider and the business manager to arrive at an agreement over a dispute. It involves finding facts with regard to issues of contention. It is expected that the agreement reached should be fair to both sides, and parties should feel that they have benefited from the process. Arbitration involves a neutral person, i.e., an arbitrator, who helps the social media provider and business manager to resolve the dispute. It encompasses the presentation of cases by both sides and listening to the complainant’s side of the story.

Afterward, the accused responds to the accusations through a representative and, finally, the arbitrator makes a decision on the ground of the rules. Mediation is a process whereby a person who is not involved in the dispute helps the social media provider and the astute manager to reach an amicable solution. Several steps are followed. First, the mediator introduces and explains the rules to be applied. Second, the social media provider and the business manager explain their conflicts. Third, the mediator summarizes the two versions of the conflict between the two parties and gives the facts. He or she suggests solutions, and the parties are invited to give their opinions on the proposed solution.

Fourth, if the solution is accepted, then both parties reach an agreement, which is written for each party to sign. Negotiation would be the most effective method to settle genuine disputes that may arise from consumers who may make purchases through social media. This is because the consumer and the seller can argue about a product and reach an amicable agreement. Here, the consumer and the seller do not have legal representation. In addition, the approach saves time and money because they do not require legal representation (Bagley, 2013; Biehler, 2008).

Federal governmental controlling the transactions on social media can occur across state lines

The federal government can control consumer transactions by using technological advancement to ensure that consumers are in control of the transactions made on social media. The government can put in place a payment control policy to match the transactions made by the consumer. The government can give guidelines to be followed to have personal control and respect. Thus, consumer transactions can be controlled. The government can adopt legislation to regulate online businesses and as well to protect them from lawbreakers (Bagley, 2013).

The branch of government that has the most significant impact on regulating consumer transactions via social media outlets

The federal government has the following three arms or branches: the legislature, the executive, and the judiciary. The legislature is composed of the lower house and the upper house. Agencies such as the government printing offices are the components of the legislature (Bagley, 2013). The legislature is involved in making new laws and amending the existing laws. The laws made by the legislature can either enhance or hinder business transactions by consumers. The executive arm formulates policies that regulate consumer transactions through social media. It provides an enabling environment by coming up with business rules and implementing the federal government’s policies for effective consumer transactions. The judiciary is the third branch that is made up of a system of the courts. It interprets the law to both consumers and the seller and makes judgments.

Where a dispute arises between a consumer and a seller on the social media, this branch listens to the two parties involved and makes a judgment about a transaction involving the dispute. The consumer may decide to be represented by a legal counsel in the court (Bagley, 2013). The executive is the most significant in regulating consumer transactions. This is because it is the only branch of the federal government that can make a decision without interference from the other arms. In addition, it can regulate consumer transactions to make them effective. The head of the executive has the power to regulate consumer transactions without consulting.

The agency relationship on social media sites between the social media provider and businesses that utilize the site for advertising

There is an agency relationship with regard to social media sites between the social media provider and the business that utilizes the site for advertising (Bagley, 2013). This relationship is founded on legal principles. One entity appoints the other for the business to continue. The social media provider advertises the business. The social media networks act as mediators in marketing the decisions of the business. Through the advertisement, social media advertises itself. The relationship helps the head of social media to make a firm decision for the business to be effective in advertising. It also provides social media with authority to benefit from the contracts given and to value the relationship between the sites and the business.

Conclusion

In conclusion, various social media networks have been adopted for business applications, including advertisements and transactions. For example, many marketing executives use Facebook to popularize their products and offer links to their businesses where consumers could make transactions. Marketing managers have great roles to play in ensuring that their firms do not incur losses due to risks of online transactions. Various methods are utilized in finding resolutions to online business conflicts. The three arms of the federal government have important functions in protecting online businesses.

References

Bagley, C. E. (2013). Managers and the legal environment (7th ed.). Mason, OH: South-Western Cengage Learning. Web.

Bagley, C.E (2008). Winning legally: The value of legal astuteness. Academy of management review, 33(2):378-390. Web.

Biehler, G. (2008). Alternative Methods of Dispute Resolution. Procedures in International Law, 23(3), 295-307. Web.

Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business horizons, 53(1), 59-68. Web.

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Planning Business Negotiations

Introduction

Planning business negotiations entails preparing a comprehensive plan to ensure that maximum payoffs are secured by the negotiation team on the negotiation table. This is why it is critical for a firm that seeks to engage in a business negotiation to prepare and familiarize with the issues that appertain to the negotiation. This takes place in the prior stages of negotiation; the pre-negotiation phase where a firm sets an agenda for negotiation and prepares the negotiation team by ensuring that the team is fully knowledgeable about a given business agenda and that they know how to present and back arguments during the negotiation. This paper explores the preparations that need to be done by a company before a negotiation.

Rehearsing the negotiation plan

The payoff that is desired in business negotiations is win-win. This results from the fact that firms operate based on minimizing costs and increasing return on investment. In this case, the negotiation of a business contract is viewed as an investment by the company. This implies that the company expects results that will favor business outcomes. Therefore, the rehearsal of a business contract negotiation is a critical stage in the process of negotiation. It is critical to understand all the issues and concerns of the parties to the negotiation; in this case, the two companies. Therefore, these issues have to be revisited by the negotiating team to ensure that the team fully grasps them. The most important thing for the team is to understand the critical stages in the negotiation process when they can give up on some of the demands of the company as present in the negotiation plans to allow the other company to gain; win-win. In this regard, the negotiation plan has to study the other company and anticipate the demands that will be raised by the other company as part of rehearsing the negotiation plan. Communication styles play a substantial role in the enhancement of the negotiation. The bargaining strengths and weaknesses determined of the company are determined through the rehearsal phase, and modalities of dealing with the weakness are identified (Watkins, 2002).

Agenda for the negotiation session

As observed earlier, the negotiation issues form a central basis for negotiations. Successful business outcomes are attained when the negotiation team sticks to the issues and the business objectives of the company. The agenda for the negotiation entails four critical points. These are sets of the topics for discussion in the negotiation, identification and enlisting of the participants, identification, and confirmation of the location for the negotiation, and the schedule for the negotiation (Sethi & Adhikari, 2010).

The topics for the negotiation are based on the objectives of the company. This is a contract negotiation. Thus the aim of the company is to establish a relationship besides winning the company. Therefore, the topics are based on the real contract and the possibilities of establishing a trusted and sustainable relationship. This can result in other business deals (Watkins, 2002).

In a business negotiation, the negotiators are assigned to different roles based on the area in which individual negotiators are specialized. Also, it should be noted that there are other third parties that are involved in business negotiations, for example, the specialists who draw the final accord. Therefore, the roles will be specified to ensure that each negotiator remains on course during the negotiation. This is one way of differentiating roles. It also ensures that the negotiation process flows as per the expectations. It prevents a stalemate in the negotiation process (Sethi & Adhikari, 2010).

Confirmation of the location and the timelines of the negotiation are more vital if the negotiation has to flow. The confirmation of the location ensures that the parties to the negotiation do not miss on the venue. The timelines of the negotiations are critical in determining the pace at which the negotiation is flowing (Sethi & Adhikari, 2010).

Justification of negotiation tactics

Several communication tactics will be deployed in the negotiation to ensure that the broader goal of the negotiation; that is, the win-win payoff is attained. One of the tactics that will be highly deployed in the negotiation is to ensure that enough facts are gathered by the company to open the scope with which the company approaches the negotiation. Facts about the other company involved in negotiation are critical in ensuring that the Gauls of the negotiation are considerate of broader business objectives of the company. Facts are important in addressing the concerns of both parties. The other tactic that will be deployed in the negotiation is ensuring that the negotiators control the negotiation. This convinces the other party to accede to the argument that is presented by the company. It also increases the company’s opportunity to convince the negotiating partner, thereby maximizing the payoffs. The company will also try to press for conclusions in negotiations done within a single day. The business environment is quite dynamic, and the dynamism of the environment results in quick shifts in business goals and objectives. Therefore, concluding the agreements reached is critical in securing the negation (Cellich & Jain, 2012).

Negotiation challenges and strategies of dealing with the challenges

Reaching and concluding the outcomes of negotiations within short timelines is a critical step in ensuring that the negotiation progresses. However, this may also be a constraint in negotiations because such conclusions are bound to be a stalemate to the process of negotiation by closing the doors for unearthing other underlying issues in the negotiation. Therefore, it is critical to ensure that the conclusions are reached after maturity; after critical issues have been explored and a determination made by both parties to negotiation (Guasco & Robinson, 2007).

While it is important to ensure that the negotiating team controls the negotiation, this can also be one of the factors that can contribute to the creation of a stalemate. It is vital for the negotiating team to ensure that it gets attention to the negotiation table, while at the same time giving the other negotiators attention (Guasco & Robinson, 2007). The more the partners realize that their concerns are not being given attention, the more they are bound to challenge the points that are presented by the team, This results in hardening of positions, making it difficult to attain the desirable deal out of the negotiation. As long as the controlling part of the negotiation is concerned, friendliness and accommodation of others’ interests and observations must be maintained throughout the negotiation.

From the discussion, it can be argued that negotiation is a complex process. The success of the process is determined by the nature of plans that are made and the kind of tactics that are employed by the negotiation team.

References

Cellich, C., & Jain, S. C. (2012). Practical solutions to global business negotiations. New York, NY: Business Expert Press.

Guasco, M. P., & Robinson, P. R. (2007). Principles of negotiation: Strategies, tactics, techniques to reach agreements. Irvine, CA: Entrepreneur Press.

Sethi, A., & Adhikari, B. (2010). Business communication. New Delhi, India: Tata McGraw Hill.

Watkins, M. (2002). Breakthrough business negotiation: a toolbox for managers. San Francisco, CA: Jossey-Bass.

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Social Media Users in the United Arab Emirates

Introduction

The establishment of social media is meant to aid people to interact and share information. Before the discovery of the modern social media, people used other media to acquire and pass information. They included radio and newspapers. These modes of socialization had limited impacts on people’s life. The establishment of the internet marked the turning point of social media. The Internet made social media accessible to many individuals across the globe. Indeed, today, social media does not only serve as means of interacting with friends but also a channel of communication (Newsom & Lengel, 2012). In the United Arab Emirates, the common forms of social media include Twitter, Facebook, and Google. People use social media to air grievances against social injustices and mobilize the public. A study conducted in the United Arab Emirates found that many people are connected. At least 99% of the homes own mobile phones. Additionally, over 78% of the citizens in UAE have access to the internet (Newsom & Lengel, 2012). Indeed, the UAE has become a major social media hub. Both the government and the public use social media for different purposes. According to Kirat (2012), the UAE government uses social media to engage the public. On the other hand, the public use social media to socialize, share information, and do business. This report will discuss how different people use social media in the United Arab Emirates.

Categories of Social Media Users

Kirat (2012) posits that it is imperative first to understand the various classes of social media users in a country to learn how it benefits different people in the United Arab Emirates. Kirat (2012) alleges that social media users can be classified into five major clusters. The first group comprises social butterflies. The group includes a high percentage of social media users. These people spend a lot of time on social media and relate with copious groups. Besides, they have a huge circle of friends. The social butterflies use social media to interact and keep in touch with relatives and friends. Additionally, they use social media for entertainment purposes. They watch movies, listen to music and follow up feeds regarding their colleagues. The second cluster of social media users constitutes explorers. Individuals in this group use social media to explore new ideas. They view social media as a rich source of ideas. They read articles, listen to news and watch clips to keep themselves informed.

Kirat (2012) holds that the third cluster of social media users comprises achievers. These are individuals who are ambitious and use social media for intellectual, social and professional purposes. Unlike the explorers, achievers use social media to share their education and knowledge with the public. Achievers exploit social media to build their knowledge base, thus enhancing their professional and personal lives. Additionally, they use social media to identify business opportunities. The fourth group of internet users is escapists. These are people who yearn for socialization but are unable to establish a big circle of friends. They are gullible, trusting and even sensitive at times. Escapists use social media to communicate with other people without being timid. They view social media as a shield that enables them to interact with people easily. The last group of social media users comprises pragmatics. These are individuals who use social media sparingly. They only use social media when it is necessary. Instead, they prefer to use other renowned channels of communication. A good example of the pragmatics is the government of the United Arab Emirates.

Social Media Use

Government

One of the groups of people who use social media in the United Arab Emirates is the government. The government falls under the pragmatics group of social media users. It uses the social media only when necessary. According to Al-Jenaibi (2015), the UAE government appreciates the significance of social media as a communication platform. The government leverage social media for public engagement. Over 60% of people in the United Arab Emirates participate actively in social media discussions (Al-Jenaibi, 2015). As a result, the different arms of government use social media to gather public opinions. The views help the government to formulate policies that suit the needs of the public. For instance, in 2015, Sheikh Mohammed bin Rashid; the leader of Dubai initiated a social media brainstorming scheme. The project sought to gather public opinions on how Dubai could enhance public service delivery. Within a short period, over 82, 000 people shared their ideas about what the government should do to improve service delivery (Al-Jenaibi, 2015). Eventually, the government used information gathered through the social media to transform Dubai’s health and education sectors.

According to Kirat (2012), the government of the United Arab Emirates uses social media to allow the public to partake in decision-making processes. Social media platforms provide the state with efficient, instantaneous ways of understanding the public and its varying dynamics. The government uses social media to address simple issues like potholes’ nightmare. Additionally, it uses social media to assess general disposition on matters of national significance. For instance, the minister of state uses social media to respond to concerns of the United Arab Emirates’ foreign policy (Kirat, 2012). The minister uses social media to clarify and provide insights into the UAE’s foreign policy. Besides, the government uses social media to mobilize the public to participate in national celebrations. In 2011, Sheikh Abdullah used Twitter to encourage Emiratis and everybody living in UAE to hoist the national flag on top of their houses (Kirat, 2012). The campaign sought to encourage people to participate in the National Day. Today, it has become a norm for people to hoist the national flag on top of their homes before the National Day.

Business People

Business people are another group of individuals who use social media in the United Arab Emirates. The group falls under the cluster of achievers. They use social media to identify new business opportunities and relate with customers. Information published on social media enables business people to comprehend and project customers’ needs. In return, the entrepreneurs enhance their operations to ensure that they meet consumer needs. Goodrich and De Mooij (2013) claim that social media enable business people to position themselves and overcome competition in the United Arab Emirates. According to Goodrich and De Mooij (2013), social media enable entrepreneurs to become more customer-centered. They use social media to gather customer feedback which helps them to enhance product development and service delivery. Additionally, business people use social media to evaluate customer behavior. According to Goodrich and De Mooij (2013), understanding customer behavior helps an organization to position itself in the marketplace. Knowing customers’ taste and preference helps entrepreneurs to produce goods and services that are marketable. Through social media, business people in the United Arab Emirates can quickly analyze and classify consumer ideas and thoughts. The ideas and thoughts facilitate the development of future products as well as the formulation of business strategies.

According to Kamal and Chu (2012), the United Arab Emirates business people are using social media to develop their enterprises. For instance, some entrepreneurs use social media to market home-based boutique businesses. Additionally, some home-based bakers use social media to market their products to customers. According to Kamal and Chu (2012), home-based bakers upload photos of their products on social media. The photos reach a broad range of people who translate into customers. Social media has led to the growth of internet marketing in the United Arab Emirates. Kamal and Chu (2012) claim that social media has resulted in the rise of fashion designing businesses, events planning and bakeries in the United Arab Emirates. Social media has made it possible for business people to market their goods.

Women

Wolfsfeld, Segev, and Sheafer (2013) maintain that social media played a significant role in the Arab spring. People used social media to share information and mobilize the public to revolt against corrupt regimes. In spite of the significance of social media, the number of women who use it is still low in the United Arab Emirates and other Arab countries. Wolfsfeld et al. (2013) argue that in the United Arab Emirates, men are twice as likely to use social media as women. Environmental and individual factors contribute to a small number of women who use social media in the United Arab Emirates. The society and Arab culture do not encourage the use of social media amid women. On the other hand, most women lack requisite skills to operate mobile phones or computers. Hence, it is hard for them to access the social media. The small numbers of women who use social media in the UAE view it as a source of empowerment.

The rise of popular movements in Arab states led to women using social media to access information and associate with their counterparts from other countries. Today, women in the United Arab Emirates use social media to share ideas on matters to do with political and civic activities. Additionally, women use social media to hunt jobs as a way to emancipate themselves (Wolfsfeld et al., 2013). Previously, it was hard for women to partake in critical facets of their lives. However, the rise of social media made it possible for UAE women to participate in political, legal and economic activities that help to enhance their lives. Wolfsfeld et al. (2013) claim that social media enables women to champion the promotion of women rights. Besides, it allows women to improve their entrepreneurial skills and look for employment opportunities.

According to Newsom and Lengel (2012), social media can accelerate or slow down the advancement of women in society. Besides, social media can help to change the stereotype that the society has towards women. For decades, the United Arab Emirates have regarded women as subservient, docile and weak. In spite of the women working for long hours, they receive low wages compared to men. The rise of social media has led to women coming out to fight for their rights. In the past, the Arab media depicted the UAE women in a way that intensified their suffering. However, today, women use social media to challenge activities and cultural practices that oppress them. Besides, the UAE women use social media to enlighten one another on their rights.

Five decades back, the UAE women engaged in small businesses to support their families. Men spend a lot of time at sea. However, the discovery of oil led to most women abandoning the business. Newsom and Lengel (2012) allege that the emergence of social media has revolutionized the role of the Emirati women. Through social media, women have become empowered to assume new roles in the society. In the United Arab Emirates, women have not only become active on the internet but also partake in social forums and networks. For instance, many women participate in the “Women2Drive” campaign started in Saudi Arabia. The campaign has enabled the Emirati and Saudi women to identify innovative entrepreneurial opportunities. Newsom and Lengel (2012) aver that the population of Emirati women who engage in business continues to rise. Many women have succeeded in business thanks to social media platforms like Instagram. They use Instagram to create brand awareness and reach potential customers. The Emirati women claim that Instagram is intelligible and cheap. Besides, it helps them to arrive at a broad customer base. Through Instagram, the Arab women can engage customers to understand their needs. It helps them to offer products and services that are tailored to the needs of individual clients.

Youths

The population of Emirati teens who use social media has grown tremendously. Some teens spend as long as twenty-one hours on social media weekly (Julie & Nahed, 2012). A study conducted amid the university students found that Emirati youths use social media for different purposes. Most teens use social media to socialize. The kids claim that social media platforms like Facebook help them to catch up with friends. They use social media to understand how their friends are fairing in life. Other youths posit that they utilize social media as a consumer tool (Julie & Nahed, 2012). The teens use social media to learn about the trending fashions. Additionally, they acquire information about politics and current news. A lot of businesses market their products through social media. Thus, the UAE youths use Instagram and other social media platforms for online shopping. The kids claim that they also use social media to make buying decisions. Information that people share about particular products determines if the youths purchase the goods or associate with organizations.

According to Julie and Nahed (2012), young Emiratis are changing how they use social media platforms. In the past, most youths used social media for socialization. However, today, most teens view social media as an appropriate avenue to share ideas and access diverse applications. The kids use social media not only to read the news but also partake in copious volunteering activities. Many youths believe that they have an obligation to give back to the society. Social media helps them to link with other like-minded individuals and organize for charitable events. For instance, since 2013, the Emirati youths have been using social media to hold breast cancer awareness programs, advocate proper waste management and sensitize the public against drug abuse.

Conclusion

The use of social media has significantly grown in the United States. The UAE government uses social media to engage the public and communicate foreign policies. The entrepreneurs use social media to engage the customers and market home-based businesses. Besides, business people use social media to identify new markets as well as get customer feedback regarding their products and services. The Emirati women use social media to empower themselves and fight for gender equality. Additionally, some women use social media to emancipate themselves economically. For years, Emirati youths have used social media for socialization. Today, many teens use social media platforms to organize for charitable programs.

References

Al-Jenaibi, B. (2015). Satisfying public relations: The promise of social media in the UAE. International Journal of E-Adoption, 5(1), 1-16.

Goodrich, K., & De Mooij, M. (2013). How ‘social’ are social media? A cross-cultural comparison of online and offline purchase decision influences. Journal of Marketing Communication, 20(2), 103-116.

Julie, W., & Nahed, E. (2012). Social media use among UAE college students one year after the Arab Spring. Journal of Arab & Muslim Media Research, 5(3), 209-226.

Kamal, S., & Chu, S. (2012). Beliefs, attitudes, and behaviors towards advertising on social media in the Middle East: A study of young consumers in Dubai, United Arab Emirates. International Journal of Internet Marketing and Advertising, 7(3), 74-93.

Kirat, M. (2012). Promoting online media relations: Public relations departments’ use of internet in the UAE. Public Relations Review, 33(2), 166-174.

Newsom, V., & Lengel, L. (2012). Arab women, social media, and the Arab Spring: Applying the framework of digital reflexivity to analyze gender and online activism. Journal of International Women’s Studies, 13(5), 31-45.

Wolfsfeld, G., Segev, E., & Sheafer, T. (2013). Social media and the Arab Spring politics comes first. The International Journal of Press/Politics, 18(2), 115-137.

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Social Media Role in Promoting Social Change

Introduction

Communication through social media has the power to construct ideas, beliefs, and opinion. Rhetoric through social media such as newspaper, magazine, television, social networking website, blog, etc. can paint the desired picture of a social issue and navigate the change to a chosen direction. Human interaction and communication through social media has shaped how people think, understand, and perceive issues. Digital age has heralded a new form of communication that is real time and continuous. This communication media has been exploited fully by politicians and social change agents who believe in communicating their ideas to the masses. Creation of an opinion forum regarding a burning social issue is easy and simple through the new digital social media and thus, it has carved a significant position in changing social and political process. Thus, creation of a specific idea is based more on the representation of the idea through rhetoric in social media (Cox & Foust, 2009, p. 611).

The desire to bring forth a change in the society is paramount and often a discursive method is adopted to convert as many people possible to believe in individual/group beliefs. Michel Foucault argues that public discourse becomes the tool to formulate sex and sexual activity in accordance to the evolving Christian morals (1976, p. 13). Ronald Barthes points out that rhetoric that demonstrates the crux of news is the basis of the rhetoric that frames the play (1972, p. 62). Social psychologists believe that language is the “signpost to some other state of affair” (Durrheim, 2012, p. 456). Hence, the language or rhetoric used in social media to orient some other issue is a conscious discourse that many undertake to influence public opinion. Whether it is the war on terror or the Arab uprising, social media has been deliberately used to spread and garner support for the cause. Digital social media and networking websites such as Facebook, Twitter, MySpace, etc. are strong forums where ideas of social change can be discussed and propagated globally. Rhetoric used in social media, thus, are becoming a powerful tool to usher in social change.

In this essay, I propose to study the impact of rhetoric used social media in bringing about social change. For this purpose, the essay will first discusses the effectiveness of rhetoric as a tool for discursive propagation through social media to bring about social change. The essay will also try to answer the question why rhetoric is such an alluring means to be used in social media to administer social change.

Rhetoric and Change

Social media and rhetoric are intermingled throughout the ages. With the advent of print media, social media had become a vibrant means to communicate discourse on social issues. Rhetoric is the art of using language to create an impact on the masses. Usually when we read an editorial or opinion page in the newspaper on legality or ethicality of abortion, it creates profound impact on our point of view regarding the issue. Strong, rhetorical argument in propagation can create lasting impact on the mind of the listener. Ancient philosophers like Aristotle and Socrates, were first ponder upon the concept of rhetoric, believed that rhetoric gives the power to explore either side of an argument. Rhetoric, according to the classics is an “irresistible force” and “a good man skilled at speaking” (Fish, 1990, p. 89). Rhetoric is believed to be a tool that man uses to manipulate “reality” in order to establish “through his words … he manipulates or fabricates himself, … and occupying the roles that become first possible and then mandatory given the social structure his rhetoric has put in place” (Fish, 1990, p. 96). Academic debate on the effectiveness and ethical intention of using rhetoric in public discourse is still present, thus, bringing us to this essay, where we try to understand the effectiveness of usage of rhetoric in order to gauge the lure of the art as a discursive tool to propagate social change.

Post-structuralist philosophers like Nietzsche points out that there is no language used by man is “natural” or “unrhetorical” (Fish, 1990, p. 104). According to the modern view of rhetoric as a discursive force, it is believed that it helps in deconstructing a particular issue, and begins a projection of the reality that first negates the present life and constructs a “new present life” through rhetoric (Fish, 1990, p. 107). In this process of deconstruction of the past and creation of the new present, the rhetorician ends up ‘reinventing’ the new.

Jürgen Habermas points out that if there were a situation, unanimously agreed upon, there would be no need to debate or use rhetoric. However, such utopian situation, today, is simply fictive imagination, and hence, any communication is “distorted” and carries a “basic impulse” behind all expression (Fish, 1990, p. 108). Noam Chomsky points out that any text regarding a particular topic of communication would always hold predisposed assumptions and an intention to bring about change (Fish, 1990, p. 108).

This section on the historical evolution of the idea of rhetoric clearly points out to one thing – rhetoric is a means of communication with intent to bring about change. Over the years, with all the debate on rhetoric and its usage, whether positive or negative, agrees on one thing, i.e. all rhetoric intend to set in a predetermined change through the communication text. Hence, rhetoric can be considered as a vehicle that tries to bring about change through communicative text.

Rhetoric and Social Media

Social media as a means of dialogue is the prime channel to communicate any form of social, cultural, or political discourse. Thus, any agent of political or social change uses the social media, i.e. television, newspaper, digital media, etc. to communicate his or her point of view and set in motion the discursive process. Many believe that media is the prime vehicle for propagation of social discourse (Binder, 1993, p. 753). Media is used to create a discourse. Binder argues that such media discourse is done through “frame and frameworks” (1993, p.754). Frames help in creation of the social occurrence thus creating a clear picture as to how an individual can perceive the creation of a social event. It is the producer of discourse on social movement or activities through the texts created by social writers describing a social phenomenon (Binder, 1993, p. 755). Creating a frame in social media, discourse essentially implies selective revelation of the complete truth, thus, creating a partial picture of the reality. Why framing of the reality is important in case of social discourse? Therefore, social discourse must skilfully select and deselect the specific aspects of the event, in order to present a story that would adhere to the cultural construct of the masses. Hence, creating a discourse pertaining to the cultural beliefs of the society is essential, as this would create coherence in popular belief and the new discourse.

Clearly, media is an attractive option for social and political discourse. But why is it so attractive? Why is rhetoric such an important tool in creating mass discourse through media? This is because media provides an open space for mass discourse of political or social change. Social media provides a democratic such as in form of interactive digital media or totalitarian i.e. unilateral media such as newspaper or television to propagate an idea of change. For instance, the Arab uprising in Egypt was done through an interactive social media i.e. Facebook, Twitter, and MySpace, where the rhetoric of the uprising was propagated through both absorption and participation of the discourser and the discoursed. On the other hand, the media discourses of a totalitarian regime to bring start a political, social, religious, or military movement is usually done through unilateral discourse, thus creating no space for participation of the masses. This form of commination rhetoric is dogmatic and emphatic, thus, persuading the masses to follow unquestioningly. Thus, though the process of initiating the social change, the discoursed became the discourser. Social media thus becomes the medium and rhetoric the tool that is utilised to bring about this process of change.

Rhetoric and Persuasion

Rhetoric, many therefore believe, has the power to create social change with the aid of social media. The underlying assumption behind this premise is that rhetoric has a persuasive power. If it is assumed that rhetoric has the power to bring about social change then it can be intuitively assumed that rhetoric has the power to persuade. Cox and Foust (2009, p. 611) argue that rhetoric ahs been sued since 1980s to bring about new social movements through the Habermasian concept of “liberal public sphere”. The mode of persuasion of such rhetoric is to utilize the role of culture of the opposing group to create their own construct. The aim of the persuasion is to create the culture of the opposing groups in order to influence the movement to be effective, thereby, creating the “rhetoric of social movement rather than social movement rhetoric” (Cox & Foust, 2009, p. 611).

Scholars have pointed out that rhetorical arguments usually have the intent to persuade. Ian Hacking argues that Aristotle’s invention of syllogism created the persuasive status for rhetoric, which helped the latter to be used for the purpose of persuasion (Hacking, 2013). Thus, he argues that the logic behind rhetoric has become one that is used not as a means to preserve truth but as “a conception of reasoning as primarily for persuasion” (2013, p. 420).

Many feminist scholars have pointed out that the persuasive nature of social and political rhetoric creates patriarchal bias in the initiated social change (Foss & Griffin, 1995; Condit, 1997; Gearhart, 1979). The feminist scholars believe that patriarchy uses rhetoric as a tool to manipulate women, were the first, among others, to identify the idea that rhetoric is a coercive practice. Communication through a social media has the essential aim to persuade, influence, and exert power (Foss & Griffin, 1995, p. 2). Rhetorical scholars have pointed out that the essence of any communication is to bring about a change in others and the desire to persuade is so intense that at times they go unnoticed (Foss & Griffin, 1995, p. 2). Therefore, the embedded desire to persuade others through rhetoric implies a desire to control. At times, these agents of control are explicit and direct while at other times they are subtly implied to exert some form of control over the other:

In some instance, the power of the rhetor over another is overt, as it is, for examples, in laws that exert control over women’s bodies, such as those concerned with abortion. In securing the adherence of women to these laws, lawmakers have power over women and their lives, but even in cases where the strategies used are less coercive, rhetors that convince others to adopt, their viewpoints exert control over part of those others’ lives. (Foss & Griffin, 1995, p. 3)

Rhetorical scholars have argued that rhetoric are used as “language and metalanguage, with redefined function of the mind” to create change by convincing others (Gearhart, 1979, p. 195). Hence, the use of rhetoric is to persuade others through mass discourse.

Rhetoric, Social Media, and Social Change

Rhetoric is the art of the language, when spoken through the wide forum of social media, prepares the stage for action and social change. The process of social discourse is usually done through the creation of “distrust” for an object, which is to be changed (Durrheim, 2012, p. 459). Durrheim (2012, p. 459) points out that “Talk might construct the world, but it is also tied to the world in other social ways associated with speaker accountability”. Thus, any rhetoric discoursed through the social media has an agenda. Whether the agenda is good or bad is not debated in this essay, however, the fact that the agenda is loaded with the intent to usher change is important. Social change can be brought through discursive media. This has been observed in many cases.

For instance, the propaganda videos that Hitler made during the Second World War created a lasting impact on the believers of Nazi Germany, or the propaganda videos that Taliban or such Islamic outfits make to create awareness among Muslims have a dual purpose to propagate the work that the discourse has done and to create a path to change. Similar discourse can be found by heads to state who make promotional videos to create awareness of the work the government has done or to create public support and confidence for a task that the government is about to begin. Thus, the intent of the discourse is to use rhetoric to sway public opinion and support towards the propagated cause. The main intent of such propaganda is to create a sense of “social acceptability” of what is proposed and the actions that would be undertaken to create that change (Durrheim, 2012, p. 459). Thus, rhetorical propagated through mass media has a power to bring about change in social psychology of the masses.

Media in the western world plays a strong role in creating change through discursive ideology. Western rhetoric is strewn with discursive ideologies that can be inferred from any media propaganda (Myerhoff, 1988, p. 163). The aim of the propaganda through social media is to create consensus to meet an ideological end: “The corpus of media event consists of symbolic gestures presented ceremonially to enlist consensus.” (Myerhoff, 1988, p. 163)

The modern generation of discourse through social media adopts a dialogue form that introduces change by creation of popular agreement and generating consensual legitimization of the social change. The rhetoric that is discoursed through social media thus tries to create a consensus to propagate the change in future. For instance, the discourse the President George W. Bush gave before starting America’s war on terror essentially outlined the facts that would create the ‘other’ in the form of Islamic jihadis and create a consensus among the American people to support his plan to launch an attack on the Islamic nations that harbor such extremist outfits. The purpose of the rhetoric was therefore twofold: first, to create an enemy and paint self as the victim and second, to legitimize and create consensus for his future plan to launch a military attack. Thus, following Barthes’s argument, rhetoric is a series of “signifiers” that signifies a specific end, and the media is a platform through which the discourse is propagated (Barthes, 1972, p. 68). Here the signifiers are essentially ideologies that are propagated through mass media to bring about a set change. Thus, rhetoric is an essential tool that change agents use to create social change through social media.

Rhetoric and Social Change through Social Media

Rhetorical language used by politicians is used to persuade the masses (Charteris-Black, 2005). The use of such persuasive rhetoric is to create a discourse of legitimization wherein a myth of the political reality is created. Using metaphors, the different aspects of rhetoric and its persuasive power can be gauged (Charteris-Black, 2005, p. 56). An analysis of Winston Churchill’s use of rhetoric brings out the power of persuasion of a properly oriented political speech. Churchill used different forms of metaphors as rhetoric in his speeches to inculcate a different persuasion technique (Charteris-Black, 2005, p. 56).

Similarly, in case of George W. Bush, is weapons of mass destruction rhetoric have been used as a trope to garner public support for his Middle East military campaign (Hartnett & Stengrim, 2004). The aim of the speeches delivered by President Bush after 9/11 was to garner public support, through subtle persuasion, for his repeated military attacks. In order to justify his methods, his speeches aimed at vilifying Arab nations like Afghanistan and Iraq as “rogue states” and the extremist Islamic outfits as “Axis of Evil”. Use of such phrases clearly creates a picture of the enemy in the popular American imagination. Once the picture of the evil other is created, President Bush went on to propose a strike “in the name of self-defense” on these “rogue states” (Hartnett & Stengrim, 2004, p. 154). Thus, the intent was clearly to coerce public opinion and support for his Middle Eastern agenda.

Rhetoric used by pro- and anti-abortion propagator use different languages to persuade the masses in their ideology. The anti-abortion rhetoric usually uses the women’s psychological experience to propagate the agenda (Hopkins, Reicher, & Saleem, 1996). Some even use religious argument to present a case against abortion. Both these form of arguments clearly painted a negative image of abortive experience and its consequences. Similarly, the pro-choice advocates paint the picture of woman’s right to make a conscious choice and the opponents as tyrannical powerhouses who were trying to subjugate the rights of women (Condit, 1997).

A study of the evolution of the rhetoric from the seventies to the nineties shows a change in rhetoric over a decade (Darsey, 1991). The study demonstrates that the anti-gay movement used “bloodthirsty language” and “platitudinous moralizing” to justify equating “vengeance with justice” in propagating an anti-gay movement (Darsey, 1991, p. 317). Thus, the aim of the rhetoric used to induce a change in the gay movement is to establish that gay people are evil deviation of the natural and hence should be condemned. On the other hand, the gay right activists believe that the anti-gay opponents of their movement, in alliance with the powerful religious and conservative political lobby, are trying to curtail their natural inclination. Hence, the aim is always to vilify the other in other to justify the demand for social change.

The rhetoric of social change is therefore, inclined to paint the opposing forces as the malignant usurpers of right, security, and freedom. The ‘other’ is always the one that is bad and the rhetoric for social change creates the image of the evil other to create the path for the future where the evil can be eliminated. In all political or social discourse, where the aim is to bring forth some form of change – be it in military action, government policy, or social right – the aim is always to propose as the opponent as immoral and corrupt and paint the ‘self’ as the victim of the evil perpetrator.

Conclusion

Rhetoric is the tool that is used to propagate an ideology among the masses through social media. Politicians and social movement activists use this means to bring about change among the masses. This process inevitably consists of certain degree of manipulation that will help in demonstrating the necessity for change. Thus the rhetoric used in such social discourses are barbed with words and phrases that vilify the opposing forces, thus creating a reason to demand for change. Rhetoric has the power to persuade through discourse in social media and therefore, helps in ushering social change.

References

Barthes, R. (1972). The Rustle of Language. (R. Howard, Trans.) Toronto: Collins Publisher.

Binder, A. (1993). Constructing racial rhetoric: Media depictions of harm in heavy metal and rap music. American Sociological Review , 58 (6), 753-767.

Charteris-Black, J. (2005). Politicians and rhetoric: The persuasive power of metaphor. London: Palgrave-MacMillan.

Condit, C. M. (1997). In Praise of Eloquent Diversity: Gender and Rhetoric as Public Persuasion. Women’s Studies in Communication , 20 (2), 91-116.

Cox, R., & Foust, C. R. (2009). Social movement rhetoric. In A. Lunsford, K. Wilson, & R. Eberly, Sage Handbook of Rhetorical Studies (pp. 605-627). London.

Darsey, J. (1991). From “gay is good” to the scourge of AIDS: The evolution of gay liberation rhetoric, 1977-1990. Communication Studies , 42 (1), 43-66.

Durrheim, K. (2012). Discourse, action, rhetoric: From a perception to an action paradigm in social psychology. British Journal of Social Psychology , 52, 456–462.

Fish, S. (1990). Rhetoric. In C. T. Study, Frank Lentricchia; Thomas McLaughlin (pp. 88-112). Chicago: University of Chicago Press.

Foss, S. K., & Griffin, C. L. (1995). Beyond persuasion: A proposal for an invitational rhetoric. Communications Monographs , 62 (1), 2-18.

Foucault, M. (1976). History of Sexuality vol. 1: An Introduction. New York: Vintage.

Gearhart, S. M. (1979). The womanization of rhetoric. Women’s Studies International Quarterly , 2 (2), 195–201.

Hacking, I. (2013). What Logic did to Rhetoric. Jounal of Cognition and Culture , 13, 419-436.

Hartnett, S. J., & Stengrim, L. A. (2004). ”The Whole Operation of Deception”: Reconstructing President Bush’s Rhetoric of Weapons of Mass Destruction. Cultural Studies – Critical Methodologies , 4 (2), 152-197.

Hopkins, N., Reicher, S., & Saleem, J. (1996). Constructing women’s psychological health in anti-ahortion rhetoric. The Sociological Review , 44 (3), 539-564.

Myerhoff, T. B. (1988). “Articulating consensus: the ritual and rhetoric of media events. In D. s. studies, Jeffrey C. Alexander (pp. 161-186). Cambridge, UK: Cambridge University Press.

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Social Media Strategy for Public Relations

Research Purpose

The modern globalized society that is used to move fast and make its everyday operations more efficient cannot exist without the use of social media. Therefore, every business, private or public, every agency, or a non-profit organization has to tailor their strategies to fit the needs of potential clients. With every year global brands expand their presence online to effectively communicate with customers, offer them the new experiences, and, consequently, increase revenue. Studying the effectiveness of social media strategies in a context of a public relations agency is important because there is the possibility to extend the company’s capabilities and cater to the needs of customers who are requesting to incorporate social media into the company’s PR strategy.

A Common Social Media Strategy

One of the most commonly used PR social media strategy is involving already popular Internet personalities to review a product or a service. When a company engages in the online community, it does not only have to be helpful and newsworthy; it should also connect with bloggers with similar interests. In such a way, a company is able to create a link between public relations and social media, employing a famous social media personality to play a role of a ‘link.’ For example, many technology brands such as Sony, Canon, etc. collaborate with popular Youtubers that film their videos on the newest gadgets and make reviews.

Question and Hypothesis

The research question related to this study will be “What is the impact of social media presence on a public relations company and how this impact could be turned into success for the agency?” Because the company deals with public relations on a regular basis and because loyal clients require the incorporation of social media into the agency’s strategy, it is likely that the incorporation of social media into the business process will bring fruitful results.

Literature Review

One of the useful resources for a better understanding of the issue at hand is the Forbes article written by Robert Wynne (2014) regarding the most effective social media strategies for public relations. The author gave examples of four key strategies that can help companies extend their social media presence and reach potential clients. One of such strategies is being newsworthy and offering relevant information instead of trying to impress and provide no real value. The second resource is the thesis presented by Gordon (2010) on the use, value, and impact of social media on PR practitioners. The author concluded that many PR practitioners do not use social media regularly despite valuing it; however, the majority of study participants believed that social media completely changed the way companies operate and communicate. The study by DiStaso and McCorkindale (2012) found that if a company wishes to advance its PR through the use of social media, it has to implement changes at every level of a business process.

Method

To study the impact of social media on public relations, a qualitative research design will be suitable. Data will be collected through surveys and interviews with PR practitioners that either use or don’t use social media in their profession. By analyzing the data, the correlation between the usage of social media and the success of a business can be found. The sample for the study will be a snowball sample so that public relations agencies will be able to recommend other companies for surveying and interviewing.

References

DiStaso, M., & McCorkindale, T. (2012). Social media: Uses and opportunities in public relations. Global Media Journal, 5(2), 75-82.

Gordon, J. (2010). Use, value, and impact of social media on public relations practitioners in Fox Cities. Web.

Wynne, R. (2014). Winning social media strategies for public relations. Web.

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Positive Effect of Video Games

Introduction

The adverse effect of violent video games has been a highly politicized issue. There is a continuing concern that these games may make the players more aggressive in reality. However, little discussion is done over their positive effect. Are all these games really bad for players? It is impossible to refute the arguments presented by both the camps. Statistics show there are more than 150 million people playing video games in the US, spending an average of 3 hours per week in front of the screen (Nichols, 2017). The average age of a gamer is 35 years, and 72 percent of the gamers are 18 years or older (Nichols, 2017). This shows the expanse of video gaming users. Even though decades of research have failed to reach a consensus regarding the effect of such games, yet popular opinion tends to focus on its negative impact. One cannot refute them altogether because of the recent Blue Whale debacle. However, criticizing it based on prejudicial bias is ineffectual. Therefore, this paper presents the thesis that if the hours of playing violent video games can be monitored, they can easily improve fast reaction, working memory, social involvement, and quick problem-solving.

Working Memory

Video games affect both the brain and behavior of the player. It is believed to change the structure of the brain. Research points out that these games can improve sustained and selective attention (Nichols, 2017). Research shows that they capture the player’s attention, and the brain reacts by releasing memory-enhancing chemicals (Toril, Reales, Mayas, & Ballesteros, 2016). Thus, non-violent video games are believed to enhance the visual working memory of the players (Toril et al., 2016). How do such games improve working memory? Since performance depends on the retention of the fast-changing visuals presented in the games, players require continuous visual attention to complete a task. This stimulates the brain to automatically prepare for the challenge, therefore pushing it to retain more information. Thus, this improves the amount of information preserved in working memory while the brain filters unnecessary information.

Reaction

Video games can improve the reaction. They are believed to improve quick decision-making ability and reaction. Since fast-moving games entail decision-making in a fraction of seconds, it speeds up the reaction of the players even in real life. Studies have shown that gamers who played action video games are quicker in responding to difficult situations than their strategy game-playing peers. The reason behind the augmented decision-making capability is simple. People usually make a decision based on probabilistic influence (Nichols, 2017). The brain continuously accumulates bits and pieces of visual and auditory information and based on the computation of the probabilities of these inputs, it makes the best possible decision. Regular players are more efficient in making such decisions quickly for these games teach them to process more information in shorter duration in order to make an informed choice based on it. Thus, video games help players to make decisions faster.

Quick Problem Solving

Playing video games enhances problem-solving skills. Many believe that such games have the ability to improve attention level, mood, cognitive strength, and social relations (Walters, 2015). Many games like StarCraft help to improve the fictional and real-life problem solving ability of the players. StarCraft is a science fiction game where the players have to solve imaginary and real-life problems. These games help the players to learn to execute strategies they formulate. These games are developed to bring the players into a multifaceted interactive world where they have to solve difficult problems to complete a task. They have to make and execute strategies based on their previous learning and experience. These decisions are either made alone or along with a team of other players. Jane McGonigal points out that people who play video games regularly are highly creative and think out-of-the-box (Walters, 2015). As players constantly face difficulties while playing games, they acquire the ability to think fast and fix problems quickly.

Social Interaction

Video game players have often been stereotyped as island personalities. Critics believe they show social withdrawal syndrome, which is a direct consequence of playing games in seclusion. However, online video games are played with teams where group decision-making is necessary (Nichols, 2017). Online multiplayer games create social networks that help players share their interests and they interact continuously while playing the game. This can easily be called a technology-enabled playground where groups of people come together as they would while playing baseball or soccer. Hence, the argument accusing video games of creating island personalities is futile.

Conclusion

Technology has changed the way video games are played. No doubt, violent video games tend to make players more aggressive but it is equally true that such games can foster learning and cognitive development. They are more interactive and require teamwork. Developers today try to create interactive, focused, tough and engaging games that improve the brain and change the way a player thinks. Therefore, video games today have more positive effects and fewer detrimental consequences.

Reference List

Nichols, H. (2017). How video games affect the brain. Medical News Today. Web.

Toril, P., Reales, J. M., Mayas, J., & Ballesteros, S. (2016). Video game training enhances visuospatial working memory and episodic memory in older adults. Frontiers in Human Neuroscience, 10(206), 1-14.

Walters, N. (2015). Playing these 6 video games could help improve your problem-solving skills. Business Insider. Web.

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Social Networks Importance and Aspects

Introduction

Before social media, the sharing of information still existed back then, currently, social media enables connections on digital media to be documented and posted publicly on the internet. Social networks developed in the past were used for academic and profit-making purposes. Technologies have since evolved facilitating user-generated, collaborative, and shared internet content from its initial commercial and institutional use. The social interfaces brought about by the change in the information sharing have since increased between online users (Haythornthwaite 137).

Analysis

There has been an increase in privacy concerns popularized by press coverage of social network sites, especially over the younger users. Security concern arises where people create schemes and make them originate from a friend on the network as shown in a study done by (Jakobson et al. 97) who argued that people were willing to share information with a friend in their network rather than a stranger. The topic of privacy has become of much debate, and the focus changed over time.

The social networks do not necessarily guarantee the security of the information shared a certain profile. For example, application developers access personal information and social networks may not necessarily take responsibility for the action of such developers.

Currently, there are few laws that protect the users of online sites or the information they provide over these networks. The existing laws do not extend to the informal searches carried out on the internet, or revealed information that assists companies to develop products such as quizzes such done on Facebook. Users of Facebook and other networks for that matter have no idea whether the content they post online is protected or, not even with the notice of privacy posted on the walls.

Users can only be assured of protection contained within the terms and conditions provided on the networks via various links. Facebook may claim that information has been archived safely, but nobody knows about the future or where Facebook will end up. Servers could be hacked, and information leaked to the public domain hence no privacy protection whatsoever.

Online Privacy is remarkably different from the way it was 6 years ago before the dawn of Facebook and other networks. Privacy online has changed a lot with online profiles allowing people to post anything without permission from data owners. Facebook will not drop the desire to open its doors to an advertiser who needs information at the expense of making millions out of people’s profiles. There is the tendency of sending personal data to an untrustworthy third party without knowing and many Facebook users are not aware of this.

The current issue of privacy has had slow progress compared to the terms of use of 2009, Facebook responded to this privacy concern by providing its users with new privacy settings and an easier way that accommodates the changes. However, the default privacy settings do not limit to friends only but to the public, and neither does it provide an easier of choosing privacy settings from the many options provides. This move can be considered intentional on the part of Facebook as part of their money-making policies.

Over the years, social media has changed people’s view of the world; the change may have affected the world’s populace rather than the world itself. Social media has brought a positive impact on childhood development where children who update their status regularly, write posts, and instant messages are considered to have better reading and writing skills. Therefore, a connection is drawn between social media and children’s literacy where online activity and education are correlated in the level of socio-economic factors.

Social media has increased people’s knowledge on various subjects given the ability of the internet to replicate information for distribution and sources such as Google and Wikipedia, which allow people to share information and what they know regarding a particular topic. Social media has also reinvented politics where social networks encourage younger people to engage in politics by sharing information about policies and politicians. Such mediums as Twitter offer platforms where people can participate in debates about elections or leaders and actually influence other users perceptions.

The marketing industry has also been affected by social media outbursts. It has been relying on the mass market channels, but with the advance in social media, information has become public giving rise to consumers who expect not to be subjected to mass non-targeted information and prefer their needs to be addressed personally. This has become particularly challenging for PR and marketing staff to handle the social media efforts. This is because one unsatisfied customer can cause a brand crisis over the networks.

Conclusion

Social media allows one user to connect and share information with people who have online contacts without much effort. Sharing over the network is the activity that normally occurs over a short period of time which triggers people to take action such a clicking a certain link. The content shared can be classified into two: the rational trigger referring to the content shared being valuable and of relevance and the emotional trigger is content shared because it is considered fun or fulfills an emotional need.

Social media savvy should share input and ideas that add new perspectives to life or information that promotes creativity in areas of business and academics or insights into health. The sharing of information online can lead to people becoming prone to crimes and scams, and research carried out has actually shown that people tend to reveal too much information (Gross and Acquisti 75).

Works Cited

Gross, Richard, & Acquisti, Augistine. “Information revelation and privacy in online social networks.” Proceedings of WPES’05. Alexandria, VA: ACM 31.2 (2005): 46-83. Print.

Haythornthwaite, Caroline. “Social networks and Internet connectivity effects”. Information, Communication & Society 16 (2005): 112-141. Print.

Jakobson, Michael, et al. “Social Phishing”. Communications of the ACM, 17 (2007): 89-101. Print.

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