Evaluate Online User Satisfaction Survey Web Services The supervisor of the help desk where you…

Evaluate Online User Satisfaction Survey Web Services

The supervisor of the help desk where you work has asked for your help with a small user satisfaction survey project. The supervisor wants to get some experience with online surveys as a way to measure client satisfaction with help desk services. Your task is to evaluate the following two web services that facilitate collecting survey information:

·         SurveyMonkey (www.surveymonkey.com)

·         Free Online Surveys (freeonlinesurveys.com)

Each site requires a valid email address to register but offers a free or trial service as an alternate to its fee-based services. Limit your evaluation to the free services, and complete the following steps:

1. Develop evaluation criteria for an online user satisfaction survey. (You may want to brainstorm criteria with your classmates or coworkers.)

2. Read the documentation and view the demo survey to get experience with the features each service offers.

3. Create an evaluation criteria checklist for an online survey tool. Develop as complete a list as you can, keeping in mind the problem the help desk supervisor wants you to help solve. You can also add to your checklist any technical support issues or other factors you think are relevant.

4. Evaluate the two services in terms of the criteria you established.

5. Write a summary report about the survey tools you evaluated. Include your recommendation about which service you would recommend.

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