Global Green Books Publishing is a successful printing and publishing company. It has taken on a…
Global Green Books Publishing is a successful printing and publishing company. It has taken on a great new customer, a local college that needs customized eBooks. To deal with this new customer, they have hired several new part time employees to help them with their publishing business, some of them students at the college with flexible hours. As the new school year drew closer, the orders started coming in. They had been told how many different printing jobs the college would need, but they weren’t all arriving at once, and orders were quite unpredictable in arriving from the professors at the college. Some professors needed rush orders for their classes. When Global Green Books finally got the orders, some of these jobs were much larger than they had thought they would be.
Printing these orders turned out to be very challenging. Not all the new student hires were trained for all the equipment used to create the eBooks. Some of them often made mistakes, some workers called off from work due to other demands, and there were often not enough people available to get all the work done before deadlines. Quality was a serious issue, as they had to provide quality texts—if there were quality problems with the printed product, they would have to spend time and money to fixing defects in their products. Deliveries started slipping past their requested dates and times. Global Green Books was unable to deliver eBooks to their customers on schedule. The local university was unhappy as their eBook products reached campus late for use by professors and student. In some cases, the books were a week or two late.
Samantha had been hired as a project management assistant. In her new role as a project manager, one of the processes she was trying to institute was risk management. She started looking at what was happening in the business, talking about it with the owners and employees, and heard about the college’s unhappiness. As she did this, she started identifying risks and potential risks. As she went along, she started doing more proactive risk analysis and risk response planning, and as she did surprises, and issues were reduced. By talking with stakeholders and addressing their concerns, communication with stakeholders was also enhanced.
Create a risk matrix with the following columns and identify at least five risks for the eBook project:
• Risk Event – what is the risk event which could happen during the project?
• Effect – how is the project effected by the risk event?
• Impact – on a scale of Low, Medium-Low, Medium, Medium-High, High what impact level will the risk event have on the project if it occurs?
• Probability – on a scale of Low, Medium-Low, Medium, Medium-High, High what is the probability of the risk event occurring?
• Ranked assessment – rank the risk events in order of concern for the project with 1 being the risk with the most concern.
• Preventative Action – recommended proactive action to take to reduce the risk’s impact or probability.
• Contingency – action to take if the risk event occurs to reduce the impact to the project.