Help Desk Staffing at Game Shack Software Game Shack Software develops and sells computer games…

Help Desk Staffing at Game Shack Software Game Shack Software develops and sells computer games and related products to end users. Ronald Liew has recently been hired to manage Game Shack’s help desk telephone operation. The management at Game Shack is concerned about the best way to schedule help desk agents. They want to employ enough help desk agents to respond to the calls they receive from users, but they cannot afford to have an excess of agents scheduled to work when relatively few calls are expected.

Ronald wants your advice about the size of the help desk staff that Game Shack needs, as well as tips on the best way to schedule agents during the day. He has collected data for a couple of weeks on the number of phone calls the Game Shack help desk receives. The busiest time of the day is from 9 a.m. to 4 p.m., during which time the help desk receives an average of 155 calls. The calls average about 12 minutes, and a typical agent takes an average of 2 additional minutes to finish a database entry and terminate the call. The current help desk guidelines at Game Shack state that 85 percent of the calls should be answered in 30 seconds or less. (No more than 1 percent of the calls should be lost because of insufficient available phone lines.)

Help Desk Staffing at Game Shack Software Game Shack Software develops and sells computer games and...

Use the Call Centre Calculator at www.erlang.com to advise Ronald about the following questions:

1. How many agents does Game Shack need to handle the volume of calls listed above?

2. How many telephone lines are required to meet Game Shack’s objectives?

3. When is the peak call volume? How long will an average caller wait during the peak hour?

4. What is the impact on staffing and number of lines Game Shack needs if the policy guideline on the percentage of calls answered in 30 seconds or less is increased to 95 percent?

Calculate the price
Make an order in advance and get the best price
Pages (550 words)
$0.00
*Price with a welcome 15% discount applied.
Pro tip: If you want to save more money and pay the lowest price, you need to set a more extended deadline.
We know how difficult it is to be a student these days. That's why our prices are one of the most affordable on the market, and there are no hidden fees.

Instead, we offer bonuses, discounts, and free services to make your experience outstanding.
How it works
Receive a 100% original paper that will pass Turnitin from a top essay writing service
step 1
Upload your instructions
Fill out the order form and provide paper details. You can even attach screenshots or add additional instructions later. If something is not clear or missing, the writer will contact you for clarification.
Pro service tips
How to get the most out of your experience with MyhomeworkGeeks
One writer throughout the entire course
If you like the writer, you can hire them again. Just copy & paste their ID on the order form ("Preferred Writer's ID" field). This way, your vocabulary will be uniform, and the writer will be aware of your needs.
The same paper from different writers
You can order essay or any other work from two different writers to choose the best one or give another version to a friend. This can be done through the add-on "Same paper from another writer."
Copy of sources used by the writer
Our college essay writers work with ScienceDirect and other databases. They can send you articles or materials used in PDF or through screenshots. Just tick the "Copy of sources" field on the order form.
Testimonials
See why 20k+ students have chosen us as their sole writing assistance provider
Check out the latest reviews and opinions submitted by real customers worldwide and make an informed decision.
Management
Thank you!!! I received my order in record timing.
Customer 452551, February 9th, 2021
Human Resources Management (HRM)
I finished the first deliverable of a project presentation but had no time to finish my second deliverable. The writer revamped my first deliverable and made it much more appealing! Not only was I impressed with the content but I was so grateful for the time they took to redo the background. I have been under a lot of pressure at work and at home so this has been a great service when I have had little time! I appreciate the detail and help! Always on time and always exceeding expectations!
Customer 453077, April 5th, 2022
Education
N/A
Customer 453057, May 23rd, 2022
Social Work and Human Services
Great work I would love to continue working with this writer thought out the 11 week course.
Customer 452667, May 30th, 2021
History
Looks great and appreciate the help.
Customer 452675, April 26th, 2021
Business Management
Awesome job, Thank you
Customer 453201, June 12th, 2022
Social Sciences
Very fast report with excellent information on the topic. Thank you for your speedy service in such a short time.
Customer 453213, June 15th, 2022
Social Work and Human Services
Although it took 2 revisions I am satisfied but I did receive it late because of that.
Customer 452603, March 25th, 2021
Education
Very fast response and did a excellent job.
Customer 453201, May 31st, 2022
English 101
IThank you
Customer 452631, April 6th, 2021
Other
I am beyond eager to write this review for this writer. I received a grade of "Mastered"upon first submission on this assignment. I will shout to the rooftops ENCOURAGING you to hire him. I have used other writers but NONE have delivered such awesome work as this writer and NONE of their prices can compare to his. He does not try to "break the bank" and he works hard; it shows in the final paper and the grade. He is simply,THE BEST HERE!!
Customer 452995, November 16th, 2021
Psychology
Thank you!
Customer 452545, February 6th, 2021
11,595
Customer reviews in total
96%
Current satisfaction rate
3 pages
Average paper length
37%
Customers referred by a friend
OUR GIFT TO YOU
15% OFF your first order
Use a coupon FIRST15 and enjoy expert help with any task at the most affordable price.
Claim my 15% OFF Order in Chat
Live ChatWhatsApp

Are You Looking For Assignment Help? We Can Certainly Assist You