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Review your blueprint from Module 2. After conducting some research on the Americans with Disabilities Act, modify this blueprint to better accommodate a guest with a physical disability. This guest is either in a wheelchair, using a walker, or other mobility device that you must design around.
Using the Guest Cycle as a model, recreate your blueprint considering the touchpoints at each component.
Keep in mind this blueprint is from the business’s perspective, it doesn’t include the emotion of the guest or customer. Include interactions with staff as well as representatives of the organization e.g. touchpad ordering.
This blueprint can be created using Microsoft Word, Excel, or any other program you’d like that helps you create the touchpoints.
Save the document in PDF for accessibility.
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