HMD 220 UNLV Technology Culture and Disabilities Presentation

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Review your blueprint from Module 2. After conducting some research on the Americans with Disabilities Act, modify this blueprint to better accommodate a guest with a physical disability. This guest is either in a wheelchair, using a walker, or other mobility device that you must design around.

Using the Guest Cycle as a model, recreate your blueprint considering the touchpoints at each component.

  • Pre-arrival – what opportunities exist to interact with the business? Reviews or a website?
  • Arrival – what are the touchpoints during arrival?
  • On site – what are the touchpoints during the experience?
  • Departure – what are the possible touchpoints as the customer departs?
  • Assessment – what assessment opportunities exist?

Keep in mind this blueprint is from the business’s perspective, it doesn’t include the emotion of the guest or customer. Include interactions with staff as well as representatives of the organization e.g. touchpad ordering.

This blueprint can be created using Microsoft Word, Excel, or any other program you’d like that helps you create the touchpoints.

Save the document in PDF for accessibility.

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