IESE mission and values
I strongly believe that feedback Is an essential Ingredient If performance Is to be maintained – let alone Improved. Therefore, after dealing with the priority of ensuring that all harm was removed from the patient’s ways, I approached my assistant with humility and asked to have a private conversation. I actively listened and understood his point of view. I respected him enough to allow himself to explain why the error occurred in the first place and why he was dishonest about the entire transaction being his fault, when asked by another colleague.
It was made clear that the dishonesty came from the fear of the consequences of his actions and the error occurred due to negligence. Firstly, I reminded him of the 7 Standards, Ethics and Performance principles that Pharmacists work by, some of which include; making patients our flirts concern, being honest and trustworthy and taking responsibility for our work practices. Even though he may not be a pharmacist, all employees working In a professional environment must abide by these principles. I advised him to re- visit the Standard Operating Procedures put In place, to develop his knowledge and competence.
In addition, I supported the whole team in collaborating an effective plan to reduce distractions in order to improve patient safety. As a leader of a company that truly believes in championing everyone’s right to feel good by delivering products and services through legendary customer care, I also strongly believe that management practices stem from the development and well-being of people. As the Responsible Pharmacist Manager at Alliance Boots, I was in charge of leading a team to provide the best healthcare services to our customers.
It was my duty to have regular staff meetings to manage performance thus benefiting the business, the team and the individual. Being the Pharmacist in charge, I am responsible for all On one occasion an error had been made by a senior member of staff regarding the sale of an incorrect prescription medication. He did not confirm the patient’s address against the name. Since there was another patient with a similar name, the medication got switched but luckily there no harm was caused. An investigation had to be carried out and the patient was extremely disappointed.
After dealing with the priority of ensuring all harm was from the patients way I proceeded my internal investigation. I strongly believe that feedback is an essential ingredient if reference is to be maintained – let alone improved. Therefore, approaching my assistant with humility and respect, I actively listened and understood his point of view as to how and why the error occurred. His initial dishonesty and failure to accept his mistake came from the fear of the consequences of his actions but later admitted his error due to negligence.
Firstly, I reminded him of the 7 Standards, Ethics and Performance principles that Pharmacists work by, some of which include; making patients our first concern, being honest and trustworthy and taking susceptibility for our work practices. Even though he may not be a pharmacist, all employees working in a professional environment must abide by these principles. I advised him to re-visit the Standard Operating Procedures put in place, to develop his knowledge and competence.
In addition, I supported the whole team in collaborating an effective plan to reduce distractions in order to improve patient safety. As a leader of a company that truly believes in championing everyone’s right to feel good by delivering products and services through legendary customer care, I also strongly believe that management practices stem from the development and well-being of people. Elective courses – Management in the healthcare sector. Overseas modules – Nairobi elective for 2 weeks International exchange program – extend networking and more international exposure.
Case method study – provide the opportunity of learning from a variety of groups and therefore really understand how businesses work all around the world Entrepreneurship has always been significant in ‘See’s work 19 months 80 percent international student SIZES Business School believes that the development and well-being of people should e the cornerstone of all management practices MBA program is highly personalized and is therefore greater interaction between student and staff. Strong emphasis on your own abilities to help you develop into an Entrepreneur, a Professional, a responsible leader and as an Individual.
Multinational companies come on campus to recruit you. Family business club, Healthcare club Required to Join the Business Spanish Program SIZES Business School is committed to the development of leaders who aspire to have a deep, positive and lasting impact on people, firms and society; to inspiring leaders o work with a spirit of service and integrity, basing their actions on the highest standards of professionalism and accountability; and to educating leaders to whom we can confidently entrust the future of business and society.
Believing that businesses are above all communities of people who work better in an atmosphere of trust, ‘See’s mission and core values are articulated in its programs and school culture and carried-out by faculty and staff who lead by example. These emphasize: Respect for others Commitment to the common good of companies and society Humility
Learning and listening Teamwork With these values as a foundation, SIZES programs are structured around five pillars of leadership development: A general management perspective Human and ethical values International dimension Transformational impact Knowledge development After having worked 3 years as a Pharmacist in the leading international pharmacy- led health group, I have had ample time to understand how this incredible business works. As I excelled in my Pharmacist role in Alliance Boots, my curiosity in understanding the underlying factors that generates a successful business stayed reorient.
It was not long before this interest was recognized by my seniors and I was promoted to the role – Responsible Pharmacist Manager. I thoroughly enjoyed leading and managing a team in order to produce the best healthcare services to our customers. The insightful exposure to the managerial aspect of my profession made me realism that I want to advance my knowledge and skills in the business aspect of the healthcare industry. Unfortunately, I presently lack the comprehensive understanding of what it takes to be a successful business leader.
It was then that I management practices stem from the development and well-being of people. I am truly in favor for ‘See’s case study method that I believe will offer insights into areas that I may not be familiar with and brainstorming with students from diverse backgrounds will consequently produce some remarkable work. SIZES offers elective courses in Healthcare management and their overseas modules in Nairobi will best prepare me with the entrepreneurial mindset needed for me to appreciate the ongoing challenges of the industry and help me to have a clearer vision in uncovering some as’. N. Y business solutions.
