Introduction to Duty of Care in Health, Social Care or Children’s

CT235: Introduction to duty of care in health, social care or children’s and young people’s settings (level 2) Overview Introduction The assignment for unit CT235 asks you to demonstrate your knowledge and understanding of the principles for duty of care in health, social care or children’s and young peoples settings. The assignment is designed to ensure that by completing all the tasks, you will meet the learning outcomes and assessment criteria for this unit. Tasks There are three tasks to this assignment. Task A : short answer questions Task B: complete table Task C : short answer questions Task A: 1.
Understand how duty of care contributes to safe practice Please answer the following: 1. What does duty of care mean in adult settings? (Ref:1. 1) The duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care. It applies to everyone, organisations, even if not directly involved with the person and ensures the safeguarding of you and others whom you support. 2. Describe how this affects your own job role (Ref 1. 2) We are here to ‘look after’ vulnerable adults and we have a duty to protect and serve the service users to the best of our ability.
Related reading: Explain Legal and Organisational Requirements for Dealing With Complaints

Task B: 2. Know how to address conflicts or dilemmas that may arise between an individuals rights and your duty of care Complete the following table: Example of potential conflict or dilemma (Ref: 2. 1)Where to get additional support and advice (Ref 2. 2) 1. A resident who is refusing to eat or drink anything Try to persuade them to eat or drink, calmly explain the importance of them eating and drinking, if that fails report to a senior member of staff and document the situation. 2. A resident who is being violent, abusive or un-cooperative.
Give them time to calm down , be patient and try and make them feel safe and supported. Maybe there’s a reason behind the abuse and violence? Try and get to the bottom of it?. Talk to a senior member of staff and document the episodes maybe there’s a pattern. 3. A resident is refusing to shower or wash or have their clothes changed. Calmly explain the importance of washing and personal hygiene see if it helps if not document and report to a senior member of staff. Task C: 3. Know how to respond to complaints. For this task please explain the following: 1.
The main points of agreed procedures for handling complaints in adult settings (3. 1) Policies and procedures are in place to be followed, we have a complaints procedure which is easily accessible to service users and their prospective families. We have them easily accessible so that the service users know that they have a right to have an opinion and there are ways for them to be heard. 2. How would you respond to a complaint (3. 2) Following the complaints procedure I would report the complaint to a senior member of staff and document the complaint as necessary.