Servicescape in the frazier museum and the louisville free public library
Servicescape is defined as, “the environment in which the service is delivered and where the firm and the customer interact.” (Baker and Cameron 1996) It encompasses several factors related to the delivery of service which includes all the physical, behavioral, and emotional aspects that surround services delivery. However, with each type of service, various factors must be considered in order to gauge the quality of […]