Problem

Chapter 1

1 Introduction:

This subdivision will research the background of the survey, the job treatment, research inquiries, boundary lines and the clip program for research work.

1.1 Background:

In today ‘s information age, the usage of computing machines in any organisation is cardinal. We use computing machine in each and every facet of our lives. Anybody who wants to win in today ‘s universe can non afford to disregard computing machines and information engineering. Any industrial, concern or administrative organisation comprises of different constituents such as employees, concern procedures and the machinery equipment etc. It is indispensable to pull off and use these constituents in order to accomplish the coveted ends. The direction and use of these constituents is possible merely if the managerial governments are provided with the full information about the handinesss and capablenesss of all constituents. For intent to accomplish, Information System ( IS ) was introduced which was an effort to garner the needed information and shop it for efficient running of the organisation in order to accomplish its ends. Subsequently on the demand arose to concentrate on development of some kind of information systems which would be integrated, transverse functional and could work expeditiously across organisation.

M. Lynne Markus & A ; Cornelis Tanis ( 200 ) explained how the demand for such incorporate systems emerged. They highlighted that “the 1970s vision of a individual integrated information system for the endeavor remained a mirage for the bulk of computer-using organizations” . Software entrepreneurs at that clip started developing integrated package bundles in which multiple functional applications can portion a individual common database. They succeeded in their mission and eventually they came up with such systems/packages known as Enterprise Resource Planning ( ERP ) .

Harmonizing to Kumer et Al. ( 2008 ) , ERP systems initiated in fabrication industries and it was the first coevals of ERP system. He farther explained that the development of first coevals of ERP system was an wrong-side-out procedure, expanded and developed from standard stock list control ( IC ) bundles, to stuff demands planning ( MRP ) , material resources planning ( MRP II ) ( B. Johansson and F. Sudzina, 2009 ) . Then advanced it to a package bundle that aims to back up the full organisation ( Second coevals ERP systems ) and this advanced package bundle is so described as the following coevals ERP system branded as ERP II system ( Kumar and V. Hillegersberg ) .

In the average clip the unfastened beginning ERP besides came into the market. Harmonizing to Hars and Qu ( Hars, A. and Qu, S. , 2002 ) , Open beginning package derived back in 1950s and sixtiess. When package was sold, macros and public-service corporations were free. “However, the existent take-off of unfastened beginning package was likely when Richard Stallman founded the Free Software Foundation ( FSF ) that provided the conceptual foundation for unfastened beginning software” ( B. Johansson and F. Sudzina, 2009 ) . Open beginning is a particular sort of package development, design and distribution method. It allows entree to beginning codification. It became popular with the rise of cyberspace. Anyone can utilize, modify and redistribute the unfastened beginning package. The entree to the beginning codification provides more freedom to user to retrace or modify the codification harmonizing to their ain demands so that the package best fits their demands. Usually communities of users and developers holding coaction through cyberspace communicate, design and develop unfastened beginning package. Subscribers from different parts of the universe may lend. The communities have capablenesss to alter undertaking beginning codification ; they have regular codification part among themselves. The community reviews the part of the users and developers and accepts that one that fulfills the undertaking criterions.

Harmonizing to Bruce et Al. ( 2006 ) , unfastened beginning is mature and has strength in many countries like- OS, application waiters and security tools ( B. Johansson and F. Sudzina, 2009 ) . With the transition of clip different types of unfastened beginning package ‘s came into the market, so as the Open Source ERP besides emerged. Bruce et Al. ( 2006 ) referred it as 3rd moving ridge of Open Source package acceptance. They besides mentioned that concern applications countries like- CRM, ERP, content direction and concern intelligence OS is strong in. The unfastened beginning ERP is a system for advanced concerns taking for planetary coaction. Some of the well known unfastened beginning ERP applications suppliers are Compiere, Opentaps, ERP5, OpenPro etc.

1.2 Problem Discussion

Most of the organisations are good familiar with ERP systems and the ERP market is rather appealing for them. The ERP systems have quickly become the de facto industry criterion for replacing of bequest systems ( A. N. Parr and Dr. G. Shanks, 2000 ) . The planetary ERP applications market is turning at a fast rate and continues to turn due to an addition demand for incorporate solutions. The ERP sellers are supplying organisations with different applications for their demands. A. N. Parr and Dr. G. Shanks ( 2000 ) explained it that the sellers of these to the full integrated package ( ERP systems ) offer package which is capable of treating all commercial maps of companies, even if they are diverse or geographically disparate.

Despite the significance of ERP systems the world is that ERP is a complex systems, where the complexness comes from the fact that ERP systems are made-up to incorporate the organisation, both inter-organizational every bit good as intra-organizational, and its concern procedures in one ensemble bundle ( Koch, C. , 2001 ) . Nowadays bulk of the ERP sellers are altering their scheme and kept progressively developing it to do their place strong amongst the SMEs along with the big companies ( Amit Bajaj, 2008 ) .

Large organisations find it easy to implement ERP systems due to the handiness of sufficient resources. Merely big houses have been able to bask the benefits of ERP systems ( Sandra J. Cereola, 2000 ) .On the other manus for the little and average sized companies it is difficult to deploy such ERP systems in their houses. Most SMEs operate in a extremely dynamic universe, where both internal and external demands may alter ( Branzei and Vertinsky, 2004 ) . Implementing such systems can be dearly-won for SMEs because they may necessitate advisers later on which will breed excess cost for them.

SMEs play really of import function in the economic system and it is a important market to concentrate. That is why ERP sellers want to capture little and average sized concern with a figure of offerings which can assist SMEs to take full advantage of ERP without passing much clip, attempts and work force ( Amit Bajaj, 2008 ) . But the demands of the SMEs may be indistinguishable from each other. And they ne’er be bothered about highly decisive functionality, execution and bringing theoretical accounts that can maintain primary and returning costs low ( Michael Dominy, 2004 ) . With the changed scheme to make a centre of attending of the SMEs the sellers came up with new thoughts like- Application Service Providers ( ASP ) , Outsource ERP systems and Pre-configured ERP Applications for SMEs ( Amit Bajaj, 2008 ) . In malice of these attempts from ERP sellers, SMEs are still non profoundly interested to Proprietary ERP.

B. Johansson and F. Sudzina ( 2009 ) described, “There is no uncertainty that there is a great involvement in unfastened beginning. ” The increasing involvement in this field can be understood from the OS ERP Project registered in the SourceForge.net. “SourceForge.net provides free hosting to Open Source package development undertakings with a centralised resource for pull offing undertakings, issues, communications, and code” ( B. Johansson and F. Sudzina, 2009 ) . They besides mentioned that the package showed to be highest in the list of download is OpenBravo, which clearly focused merely on the SMEs as they described.

Serrano and Sarreiegi ( 2006 ) argued that 12 SMEs successfully implemented OS ERP and they did it after measuring proprietary ERPs but the interesting fact is that the SMEs were non interested in unfastened beginning licence. So it can be said that it was non the fact that openness was the ground that made the SMEs install specific ERP systems ( B. Johansson and F. Sudzina, 2009 ) . This can besides be understood from the client ‘s successful execution instances of Compiere, one of the taking participants in the OS ERP market. Two of their clients replaced their bequest systems with Compiere. So free licensing is non the lone fact.

From the treatment so far it is clear that the usage and growing of Open Source Software in Enterprise Computing sphere yet to be mentionable, although the significance of Open Source Software at nowadays is priceless. Even in academic sector at that place have non been so much research work done about different issues of Free/Open Source ERP. Throughout literature reappraisal of Enterprise Resources Planning we found so much stuff on the proprietary ERP. But when we come in to OS ERP we found small work has been done so far ; And some of import countries inside it are still ignored. The interesting thing was that in about all of these instances the unfastened beginning ERP are used by SMEs merely. Few research work raised the issues of cost and therefore proposed that cost is ground for the SMEs to follow it but nil or really less mentioned about why merely SMEs are implementing OS-ERP. What other factors or grounds are at that place that encourages the SMEs to travel towards OS-ERP.

1.3 Research Questions

Writing research paper usually initiates with the research inquiry ( s ) . The research inquiry ( s ) gives us a clear way for probe throughout our research. The likely research inquiries that will be investigated in item in our research are as follows.

Q.

What motivates SMEs to follow Open Source ERP? What motivates SMEs to follow Open Source ERP?

1.4 Purpose

The intent of this survey is to look upon at the addition impetus of utilizing OS ERP by SMEs and research cognition about assorted principles that motivates Small and Medium Sized ( SMEs ) companies in following OS ERP. This paper is an effort to supply information to those who are interested in OS ERP construct and assorted issues related to it ; and to those companies who have desire to utilize OSS ERP and seeks information about it. The focal point will be to indentify those principles that motivates and influcence SMEs to implement OS ERP even though the proprietary ERP sellers have different schemes to pull SMEs. At first they will be indentified and analyzed thenceforth.

1.5 Boundary lines

The survey is based on those companies which fall under the definition of SMEs, and to the companies that are accessible for survey. The survey is besides limited to experiences or sentiments of the users and sentiments of the sellers are non mentioned. This signifies that Open beginning ERP user ‘s position will be mentioned and that of seller ‘s will be excluded.

Chapter 2

2 Frame of Mention:

This chapter focuses on assorted definitions and constructs related to Enterprise resource be aftering systems. Here we will besides discourse about OS ERP and of its outgrowth. The different definitions, constructs and the related work in the field of OS ERP will besides be discussed here to assist us in showing the model for our survey.

2.1 Information Systems:

The information systems include hardware, package, informations, procedure and people ; and its function is to treat informations into information utilizing information engineering, concern procedures, and people resources ( Motiwalla 2009, p:4 ) . Further the UK Academy of Information Systems ( UKAIS ) defines Information systems as the agencies by which people and organisations, using engineering, gather, procedure, shop, usage and disseminate information ( J. Ward & A ; J. Peppard ; 2002, P: 20 ) .

2.2 Incorporate information systems:

Integrated information systems refers to the interaction of two or more than two information systems with one another. It is an enlargement of a basic information system achieved through system design of an improved or broader capableness by functionally or technically associating two or more information systems, or by integrating a part of the functional or proficient elements of one information system into another.

Integrated Information Systems is the constellation that helps to organize the mechanised operations in an organisation. This tool can be referred as one measure in front of direction information systems. They help in providing the needed information that one can make up one’s mind upon in an organisation. This is regarded as one of the critical map in the concern organisation. Information systems need to hold integrated informations, applications, and resources from across the organisation. To carry through this, the incorporate information systems are needed today to concentrate on clients, to treat efficiency, and to assist construct squads that bring employees together from different functional countries ( Motiwalla 2009 ; P:07 ) .

2.3 Enterprise Resource Planning ( ERP ) :

An Enterprise Resource Planning ( ERP ) system is an integrated package system that manages the mainstream operations of an organisation. ERP is frequently defined as the standardised packaged package designed at taking integrating the full value concatenation in the organisation, as described by lengnick-Hall et Al. ( 2004 ) and Rolland et al. ( 2000 ) . Quoting Alshawi et Al, 2004 as they stated “What is different about ERP systems is that they integrate across maps to make a individual, incorporate system, instead than a group of separate, insular applications” And Davenport ( 1998 ) defined it as “ERP ( Enterprise Resource Planning Systems ) comprises of a commercial package bundle that promises the seamless integrating of all the information fluxing through the company fiscal, accounting, human resources, supply concatenation and client information”

Kumar and Hillsgersberg ( 2000 ) have a similar definition to Davenport ‘s: “ERP systems are configurable information systems packages that integrate information and in-formation-based procedures within and across functional countries in an organization” . Tadjer ( 1998 ) has a more proficient definition than Davenport ( 1998 ) and Kumar and Hillsgersberg ( 2000 ) , the definition reads: “One database, one application and a incorporate interface across the full enterprise” . ERP systems are the first coevals of endeavor systems whose end was to incorporate informations across and be comprehensive in back uping all the major maps of the organisation. They are comprehensive package applications that support critical organisational maps. These integrated information systems support enterprise maps like accounting, fiscal, selling, and production demands of organisations. This allows for existent clip informations flows between the functional applications ( Motiwalla 2009 ; p:7,8 ) .

Wier et Al. ( 2007 ) argue that purpose of ERP systems is to incorporate concern procedures and ICT into a consonant aggregation of processs, applications and prosodies which can work over the boundaries of houses. ERP systems are all inclusive applications that can execute specific critical organisational maps. It makes the information flow smooth and dynamic. The intent is to do the information flow blink of an eye and extinguish the information redundancy, and to add more flexibleness. It allows different units of the organisations to come under one substructure. The information integrating allowed by the ERP empowers the reusing of the informations across all the systems.

Motiwalla ( 2009 ; p:9 ) highlighted this by saying that the end of ERP is to incorporate sections and maps across an organisation onto a individual substructure that serves the demands of each section. They farther explained that an ERP system combines all units of an organisation together into a individual, incorporate package environment that works on a individual database, thereby leting assorted sections to portion information and communicate with each other more easy.

2.4 Small and Medium Sized Enterprises ( SMEs ) :

Specific definition of the SMEs are tough to happen as it varies and depends on standards such as figure on employees and turnover ( Burgess, 2002 ) . As Thomas Deelmann and Peter Loos ( 2002 ) mentioned, “The acronym SME ( Small and Medium-sized Enterprise ) tries to group a kind of companies, which are little and average sized in a particular manner. Unfortunately this categorization is non good defined.”

“In 1971 Bolton Report ( Dawes & A ; Haydock in Frank, 1999 ) defined SMEs on the footing of figure of employees, turnover and an economic definition that was based on the indispensable features of the little firms” ( Kishore, K. , Bandi & A ; Kamlesh Bhatt, 2008 ) .

Harmonizing to official EU definition of the SMEs is based on the combination of the undermentioned standards: figure of employees, independency, turnover and balanced-sheet sum. As mentioned in the imperativeness releases on 08-02-1996, in order to be considered as an SME an endeavor must hold less than 250 employees and one-year turnover non transcending than 40 million euro. A farther basic standard added in the definition is “independence” , means the house can non be owned by the one or jointly by several big endeavor more than 25 % .The distinction of SMEs can be understood clearly from the following tabular array.

Table 2.1EU official definition of SME

Harmonizing to the Swedish official Statisticss from Statisticss Sweden ( StatistikaCentralbyran, SCB ) , a company is typically categorized as SME when it has maximal 199 employees ( Jennie Lindmark & A ; Lena Zetterwall, 1998 ) .

Small and Medium Sized company has important impact on economic system. 20 % of entire export come from the SMEs in Sweden Having less than 200 employees ( Jennie, L. & A ; L. Zetterwall,1998 cited in Kishore, K. , Bandi & A ; Kamlesh Bhatt, 2008 ) . Harmonizing to Sandra J. Cereola ( 2000 ) , “SMEs play an tremendous function in most economic systems. Harmonizing to the US Census Bureau, in 2005 SMEs represented about 80 six per centum of the entire constitutions ( 90 nine per centum of the entire houses ) and accounted for about 50 per centum of the entire employment ( U.S. Census Bureau 2005 ) ”

2.5 Open Source Software

Nowadays the usage of unfastened beginning package is obvious in about every field. Assorted writers tried to explicate the construct of OSS. OSS/FS plans are plans whose licences give users the freedom to run the plan for any intent, to analyze and modify the plan, and to redistribute transcripts of either the original or modified plan ( David A. Wheeler, 2007 ) .

The Open Source Initiative ( OSI ) introduces the definition of unfastened beginning package as such ; Open beginning mean entree to the beginning codification but that it should follow the undermentioned features as good.

Free distribution

– agencies at that place should non be any limitations on a party from selling or administering any constituent of a package and shall non necessitate any fee for sale. – means there should non be any limitations on a party from selling or administering any constituent of a package and shall non necessitate any fee for sale.

Beginning Code –

the plan must include beginning codification and it must be in a clear signifier so that a coder could modify the plan. the plan must include beginning codification and it must be in a clear signifier so that a coder could modify the plan.

Derived Plants

– Furthermore the licence must let alterations, other derived plants and distribution of such work under the original licence footings. – Furthermore the licence must let alterations, other derived plants and distribution of such work under the original licence footings.

Integrity of The Author ‘s Source Code –

The licence may curtail beginning codification that alterations are distributed as ‘patch files ‘ . In add-on the licence should incorporate that derived plants hold a different name or version figure from the original package. The licence may curtail beginning codification that alterations are distributed as ‘patch files ‘ . In add-on the licence should incorporate that derived plants hold a different name or version figure from the original package.

No Discrimination Against Persons or Groups –

agencies that the licence must non know apart against any individual or group of individuals. means that the licence must non know apart against any individual or group of individuals.

No Discrimination Against Fields of Endeavor –

It should non curtail the plan for utilizing by person in a concern or for familial research. It should non curtail the plan for utilizing by person in a concern or for familial research.

Distribution of License –

The rights of a plan must use to all those to whom such plan is redistributed. The rights of a plan must use to all those to whom such plan is redistributed.

License Must Not Be Specific to a Product –

License should hold the same rights to all parties to whom the plan is redistributed and that that are granted in concurrence with the original package distribution. License should hold the same rights to all parties to whom the plan is redistributed and that that are granted in concurrence with the original package distribution.

License Must Not Restrict Other Software –

at that place should non be any limitations on other package that is distributed along with the accredited package in a licence. there should non be any limitations on other package that is distributed along with the accredited package in a licence.

License Must Be Technology Neutral-

the licence should non incorporate any requirement on any single engineering or manner of interface. the licence should non incorporate any requirement on any single engineering or manner of interface.

Those licences that fulfill the above conditions can obtain certifications from OSI and after being certified by OSI may utilize their enfranchisement grade.

Peoples frequently misinterpret the term unfastened beginning which they believe, is ever refer to freely available package and they can modify or administer it without any restriction or so ; while the existent scenario is a bit different. There are some types of unfastened beginning package and different issues are related with them. Many writers tried to concentrate on the likely types of unfastened beginning package and the most outstanding among them is Dirk Riehle. Riehle. D ( 2007 ) pointed out this by explicating that there are two different types of unfastened beginning package, one is community unfastened beginning and other is commercial unfastened beginning. Harmonizing to Riehle, the Community unfastened beginning is package developed by a community. On the other manus the commercial unfastened beginning is package that a for net income entity owns and develops. These types differ in the context that in each of them, who decides on the future way of a package. He farther discussed that in the instance of community unfastened beginning a wide community of voluntaries which includes single developers decides that which parts should be accepted in the beginning codification base and where the package is bearing. On the other manus in commercial unfastened beginning instance a company decides on what should be accepted into package codification base. Here it is the company which maintains the right of first publication and decides what to implement later. The point that he stated is that in the community unfastened beginning instance no market entry barriers exist, and hence can, given the right licence, anyone set up a company and get down merchandising package which is non in the instance of commercial unfastened beginning where market entry barriers exists. Harmonizing to Riehle ( 2007 ) in commercial unfastened beginning instance, the involvement is non in selling package as such, alternatively they sell its proviso, care, and support to stop users.

2.6 Open Source ERP Systems and SMEs

The construct of unfastened beginning ERP is a spot confusing and tough to understand and depict due to the engagement of excessively many wide constructs wholly. By sing literature we did non happen any agreed or more specifically exact definition of OS ERP. Rather it is defined in the context of unfastened beginning and ERP jointly. Most of writers tried to give some kind of general definition and formulates that OSS ERP can be refer to the package plans which are obtained by organisations from sellers for certain fee ; that can be modified or customized without programming to do it fit harmonizing to their ain demands ; and moreover is a system for advanced concerns taking for planetary coaction.

Jakob Nielsen ( 2001 ) explained the jobs with traditional ERP systems by saying that ‘‘ERP package theoretical accounts are excessively complex, difficult to widen and updated which leads to high costs, large development attempts, really big and excess informations constructions. ” He further argued that the integrating and execution are excessively complicated, sulky, dearly-won and unable to run into the demands of clients in most of the instances. Furthermore the user interfaces are frequently musty, inflexible, customization is non possible and the package is work outing non plenty undertakings. Joseph et.al ; ( 2005 ) supported him and stated that the current commercial ERP systems development is confronting a batch of unsolved jobs and with less available solutions to work out them decently. The grounds is that the package development theoretical accounts have non changed much in the last decennaries. Bjorn Johansson ( 2008 ) tries to explicate that package sellers of proprietary ERPs face some challenges, which they need to take attention of if they are to be able to remain in concern in the hereafter. He pointed out that the inquiry arises of whether or non unfastened beginning can function as a utile input for calculating out how to pull off future challenges. He farther illustrates that the challenges for future development of ERPs addressed by proprietary ERP package sellers could be one ground for the high attending among developers of unfastened beginning ERPs.

Hyoseob kim & A ; Cornelia Boldyreff ( 2005 ) explained the outgrowth of OS ERP in a diverse position by saying, that the endeavor information systems ( EIS ) like ERP and CRM applications are important to the successes of an organisation as they handle concern procedures. Recently, although it is still in its babyhood the OSS community has started to travel into this sector i.e. Enterprise Resource Planning ( ERP ) . They further argue that because of the complexness associated with big corporations concern procedures, OSS ERP might ne’er be suited for them while SMEs are more suited campaigners for it as they can more easy adapt themselves to of all time altering concern environments.

Alexander Dreiling et.al ; ( 2005 ) argue that dissatisfaction with traditional endeavor systems can be explained by the configuration between developers and users, which is in favour of the developers, and that a important basis for that is the proprietary nature of package licensed to organisations. With assorted successful unfastened beginning development initiatives the unfastened beginning package development provides us with a feasible option to the proprietary development of endeavor systems. Soh, kin and Tay-Yap ( 14 ) describes that the jobs of ‘misfit ‘ persists in following package bundle, which means that there is a spread between functionality offered by the bundle and the functionality required from the following organisation. This spread can be trounce by the unfastened beginning phenomenon, in ERP context it is referred to as OS ERP.

Svilen Valkov ( 2008 ) highlighted the importance of the construct of unfastened beginning ERP system, harmonizing to him it is for an advanced concern platform which is based on planetary coaction. Thomas Herzog ( 2006 ) stated that unfastened ERP package has less than 5 per centum of the concern package market. Although there is chance for enlargement of this sort of package but the most of the unfastened beginning solutions are excessively little and there aim groups includes largely SMEs.

B. johansson & A ; F. Sudzina ( 2008 ) discussed that detecting the figure of downloads of the Open beginning ERP package ‘s in recent old ages, can give some consciousness sing the involvement shown by organisations for this kind of package. They besides clarify that although the figure of downloads does non give any verification these packages are really adopted by organisations but the premise is that the rate of acceptance will be additions with the addition into downloads. Harmonizing to them by analyzing the figure of downloads of the six different Open beginning ERP suppliers ; indicates that at this minute the SMEs are more interested in utilizing these unfastened beginning ERPs. Open Source ERP seems full of possible for high growing in the hereafter. As companies are seeking more and more for cutting costs and deriving competitory advantage, Open Source seems to be a good option to SMEs and to some big organisations as good ( V. G. Fougatsaro, 2009 ) .

2.7 Critical Success factors of ERP execution:

ERP systems automate the nucleus activities of the organisation by tantrum in the best patterns and re-engineering in the nucleus concern activities or by doing accommodation in the package harmonizing to organisations demand ( Christopher P. Holland and Ben Light, 1999 ) . The successful execution of ERP system promises immense benefits but the black consequence of it is besides fabricated ( Vidyaranya B. Gargeya & A ; Cydnee Brady, 2005 ) .

As stated by Davenport ( 2000 ) , “A well-planned and well-executed ERP Implementation, in concurrence with a good opportunity direction plan, can make a dramatic turnaround for the company” . But from the beginning, ERP executions have been weighed down by failure ( Murray & A ; Coffin, 2001 ) . Almost 9o per centum of the entire ERP executions are late or over budget ( Christopher P. Holland and Ben Light, 1999 ) and at least half of them failed to achieve the coveted consequences ( Yasar, et al.,2000 ) . Harmonizing to The Gartner Group, 70 % of the entire figure of ERP execution fails to be implemented wholly even after three old ages ( Vidyaranya B. Gargeya & A ; Cydnee Brady, 2005 ) . The high failure rate of ERP execution entails for a better apprehension of Critical Success Factors ( Somers et al. , 2000 cited in FFH Nah et al.,2001 ) . There has been considerable research work for placing the Critical Success Factors of ERP execution motivated by the jobs, troubles and hazard related to this ( Loukis, et al. , 2008 ) .

Somers et Al. ( 2001 ) in their survey mentioned 22 Critical Success Factors for the ERP execution. The top 10 CSF of ERP execution proposed by them are- Top Management Support, Project squad competency, Interdepartmental Cooperation, clear ends and aims, undertaking direction, inter departmental communicating, Management of outlooks, Project title-holder, Vendor Support, Careful bundle choice.

Christopher P. Holland and Ben Light ( 1999 ) proposed a Critical Success Factors theoretical account for the ERP execution with strategic and tactical factors. The strategic factor are-Legacy Systems, Business Vision, ERP Strategy, Top Management Support, Project Schedule and programs. And the tactical factors are- Client audience, Personnel, Business Process Change and package constellation, Client credence, Monitoring and feedback, Communication and problem shot.

Esteves and Pastor ( 2000 ) created an incorporate theoretical account of CSF of ERP execution from the old surveies holding four classs of CSF. They mentioned the organisational and technological character of CSF based on strategic and tactical orientation. The strategic-organizational factors are: Sustained direction support, good undertaking range direction, adequate undertaking squad composing, Comprehensive concern procedure reengineering, Adequate undertaking title-holder function, User environment and engagement, and Trust between spouses.

Figure:2.3The model of ERP execution adopted from J. Motwaniet Al. ( 2005 )

These class of surveies of the CSF of ERP execution have identified a utile set of factors and related steps that can increase the concern value generated by ERP systems for the adopting organisations ( Loukis, et al. , 2008 ) . And therefore these can be constructive elements for the choice of ERP.

2.8 Critical Success factors of ERP execution in SMEs:

Doom and Milis ( 2008 ) discovered and classified critical success factors for ERP executions in SMEs. Their survey shows that the CSFs found in the literature applicable for Belgian SMEs in malice of some exclusions. These are- ( 1 ) Vision, Scope and Goals ( 2 ) Culture, communicating and Support ( 3 ) Infrastructure ( 4 ) Approach and ( 5 ) Undertaking Management.

Loh and Koh ( 2004 ) found several Critical Success Factors of ERP execution in the SMEs based on four execution stages. And they besides came up with critical people and critical uncertainnesss for the ERP execution in the SMEs.

Table 2.2CSF of ERP execution by SMEs based on Lohand Koh ( 2004 )

2.9 Choosing an ERP Solution:

Deploying an Enterprise Resource Planning ( ERP ) system is a important determination for the company that affect critically the future public presentation of the company ( Chun-Chin, et al.,2005 ) and it has consequence on the strategic place of the company ( CJ Stefanou,2001 ) . Due to the complexness in the concern environment and assortment of ERP offerings the choice procedure of ERP systems is someway boring and clip consuming ( Chun-Chin, et al.,2004 ) . ERP systems architectures are non appropriate for all the concern demand ( Sarkis and Sundarraj, 2000 ; Teltumbde, 2000 ; Hong and Kim, 2002 cited in Chun-Chin, et al.,2005 ) . And for this it is really of import for the companies to take a flexible ERP systems and a concerted seller that in bend can be antiphonal to the client demands ( Chun-Chin, et al.,2005 ) .

Chun-Chin, et Al. ( 2005 ) proposed an Analytic Hierarchy Process ( AHP ) based model to choose appropriate ERP systems from the alternatives.As they proposed, the ERP system choice classified in two factors- system factors and seller factors. These two factors contains some properties of the ERP systems that needed to be evaluated. The inside informations about the factors are mentioned in the undermentioned tabular array.

Table 2.3 Attribute inside informations of the ERP choice based on Chun-Chin, et Al. ( 2005 )

2.9.1 Selection of an ERP Solution by SMEs:

The standard for the choice of a peculiar ERP systems show different precedences related to the organisation size ( Birdogan Baki and Kemal Cakar, 2005 ) . Bernroider and Koch ( 2001 ) studied the choice standards of the ERP systems among SME and big organisation. A entire figure of 29 different ERP choice standard was used in the but merely 12 standards were apparent to hold strong relationship with organisational size ( Bernroider and Koch, 2001 ) . Among those criteria- the undermentioned standards are apparent to be more of import to the SMEs while choosing an ERP.

Table 2.4The top prioritized standards of SMEs for choosing ERP based on ( Bernroiderand Koch, 2001 )

Several facet covering with the flexibleness like- Increased organisational flexibleness, Process Improvement and improved invention capablenesss was rated less of import by the SMEs as they are likely to be more flexible from the beginning they do n’t necessitate to utilize an ERP for this ( Bernroider and Koch, 2001 ) .

Another survey on the European SMEs by Everdingen et Al. ( 2000 ) revealed that high importance attributed to the criteria- tantrum with concern processs, flexibleness and cost while choosing an ERP system. The consequences from this survey can be used to compare to other states to account for possible regional differences and in some instances it was described as multicounty European study ( Everdingen et al. , 2000 cited in Bernroider and Koch, 2001 ) . Fit with concern procedure is most of import standards for the SMEs as found in this survey and flexibleness to follow the package is found to be of import as concern procedure is the major issue in SMEs ( Everdingen, et al.,2000 ) .

2.10 Choosing an Open Source ERP solution:

B. Johansson and F. Sudzina ( 2009 ) came up with the consequence from a literature reappraisal of ERP system choice standards. The consequence besides represented a set of common ERP choice standards and compare these standards with regard to Open Source and Proprietary ERP Systems ( B. Johansson and F. Sudzina, 2009 ) . They presented and made order of those standards harmonizing to the figure of happening of them in the literature. The standards are listed and described in the tabular array below harmonizing to the importance of them in regard to Open Source ERP.

Table: 2.5ERP Selection standards comparing between OS and Proprietary based on ( B. Johansson and F. Sudzina, 2009 )

These choice standards show obvious difference between OS ERP and Proprietary ERP and these reported standards should be studied farther to find specifically OS ERP choice standards as stated by ( B. Johansson and F. Sudzina, 2009 ) .

2.10.1 Choosing Open Source ERP by SMEs:

When it comes to the context of SMEs, the choice standards of Open Source ERP mainly- increased adaptability, Decreased trust on a individual provider and decreased cost ( Serrano and Sarriegi,2006 ) . There seems to be several other ground or factors than cost involved in the determination of choosing OS ERP and those could be investigated ( B. Johansson and F. Sudzina, 2009 ) .

2.11 Research Model:

A theoretical theoretical account was developed based on the frame of mention discussed above for the factors that influence SMEs to choose an Open Source ERP. We will look into this theoretical account against the experiential survey and observations.

Figure:2.4TheoraticalModel of Factors/criteria that motivate SMEsto select OS ERP

The Critical Success Factors for both proprietary and OS ERP execution have been discussed in this chapter. The critical success factors found to be applicable in both context in malice of few exclusions. In both instances there are many factors that influence ERP systems choice and some of the factors can be fulfilled merely by proper choice of the ERP systems based on certain choice standards.

Following that the choice standards in general that play really of import function while choosing an ERP by and large and by SMEs have besides been discussed. It is apparent that SMEs stress more on few standards while choosing an ERP systems and few of those standards that are really of import to big organisation got less or instead humbleness by the SMEs and frailty versa.

The choice standards of OS ERP are described and context of SMEs besides mentioned in the frame of mention. The frame of mention suggests that the possible other grounds for choosing OS ERP beside the described grounds could be investigated in footings of SME.

Chapter 3

3 Methodology:

This chapter deals with research doctrine, research attack, assorted available research methods and the manner informations is collected and will be analyzed. We have besides highlighted how we will carry on our research under them.

3.1 Research doctrine

Galliers, ( 1991 ) defined research doctrine as, is a belief about the manner in which informations about a phenomenon should be gathered, analyzed and used. Harmonizing to him the two major research doctrines have been identified in the Western tradition of scientific discipline, viz. rationalist besides known as scientific ; and interpretivist besides called anti rationalist.

Easterby-Smith et Al. ( 1991, P:27 ) highlighted some cardinal characteristics of these two doctrine paradigm options in order to distinguish them. Harmonizing to them in rationalist attack the perceiver is independent, research focal point is on facts, research worker formulates hypothesis and so prove them ; and the preferable methods of research is normally done by taking big samples. On the other manus in Phenomenological pattern the perceiver is portion of what is observed, researcher focal point in on significances, attempts to understand what is go oning by developing thoughts through initiation from informations and the includes probe of little samples.

Saunders, Lewis and Thornhill ( 2003 ) besides supported Easterby-Smith et Al. ( 1991 ) by depicting positivism as scientific based attack where research worker formulates a hypothesis from some theory, trials that hypothesis by experiment and so examines the consequences to corroborate a theory or suggests for alterations. They described phenomenological attack as ‘‘the manner people experience societal phenomena in the universe in which they live ” . Here the research worker tries to understand what is go oning and why it is go oning. The research worker ‘s focal point is on those contexts where events occur and use qualitative informations to set up position of phenomena.

For any sort of survey we have a pick to choose among the two research doctrines, for this survey as it involves qualitative informations, utilizing phenomenological doctrine is more sensible for us because the information is chiefly qualitative and this kind of informations normally in copiousness and it will allow for us to develop our thoughts on that footing.

3.2 Research Approach

Research attack means that what methodological analysis has been adopted to carry on a research. Sekaran, ( 2003 ) identified two types of research attacks. These includes inductive and deductive. Incase if research workers use both side by side, so it is known as abductive attack, indicates a combination of inductive and deductive. Harmonizing to Sekaran ( 2003 ) , tax write-off is the procedure of geting at reasoned decision by logical generalisation of a known fact while initiation is the procedure where certain phenomena is observed and decisions are made on that footing.

In research chiefly two wide methods of concluding are referred known as deductive and inductive attacks ( S. M. Aqil Burney, 2008 ) . Deductive concluding starts from more general to more specific, informally called top-down attack and decisions are drawn logically from available facts ; while inductive concluding plants from specific observations to broader generalisations, informally known as underside up attack and decisions are drawn on available facts ( S. M. Aqil Burney, 2008 ) .

Hussey and Hussey ( 1997 ) defined deductive research as “a survey in which a conceptual and theoretical construction is developed which is so tested by empirical observation ; therefore peculiar cases are deducted from general influences.” And deductive research is defined as ‘‘a survey in which theory is developed from the observation of empirical world ; therefore general illations are induced from peculiar cases, which is the contrary of the deductive method since it involves traveling from single observation to statements of general forms or Torahs ” .

Sometimes research workers uses both inductive and deductive attacks, that is known as abductive attack. The attack takes findings which are common, explicate them and work out the issues related to collected informations. The consequence is normally that facts are in a proper order and can supply chance to cover with issues confidently ( Reichertz, 2004 ) .

The abductive attack will be used as we have to travel back and Forth between empirical findings and theory repeatedly because it involves combination of inductive and deductive and is favored by most of the research workers.

3.3 Research Methods

Research method refers to systematic, focussed and orderly aggregation of informations for the intent of obtaining information from them, to or reply a peculiar research job or inquiry ( Ghuari & A ; Gronhuag, 2005 ) .

There are two types of research methods.

1. Quantitative method
2. Qualitative method

Malhotra ( 1996 ) defines quantitative research as ‘‘a methodological analysis that seeks to quantify the informations and it applies specially in some signifier of statistical analysis ” . Quantitative research is a sort of specific research which involves big representative samples and comparatively structured informations aggregation processs ( Parasuraman, 1991 ) . Qualitative research involves look intoing sentiments, behaviours and experiences from the informant points of position. Walker et Al. ( 2008 ) , described qualitative research as procedure to detect and explicate the complex nature of human nature. Harmonizing to him this is sort of research where information obtained is normally thorough, flush and holistic.

Maylor and Blackmon ( 2005 ) illustrate that, when a survey includes statistical decision, it is appropriate to utilize quantitative research while if the research deals with procedures that involves analysing non-numeral information it ‘s better to utilize the qualitative attack.

Quantitative research requires a immense sum of informations to look into and so decisions are drawn on that footing which is non possible in this instance. Research workers in the field of Enterprise systems usually use qualitative method. Therefore this method is used for carry oning our survey which is more equal with respect to enterprise systems.

3.4 Research Strategy

Research scheme means that which research design option is used for survey to work out the job. There are a figure of research schemes including, studies, interviews, instance survey, experiment, descriptive anthropology and action research. Research schemes are similar to literary genres, bespeaking really loosely the manner of the work like a study, an experiment or a instance survey ( A. Berkely Thomas, p.20 ) .

Uma Sekaran ( 2003, p.119 ) illustrates that nature of surveies may be either explorative or descriptive, or may be conducted to prove hypotheses. Harmonizing to him the exploratory survey is used when there is small or no information available for a state of affairs which is to work out ; it is good for obtaining a well clasp of the phenomena of the involvement while the descriptive survey is used when the intent is to depict the features of the variables of the involvement in a state of affairs. Parasuraman, ( 1991 ) defined descriptive survey as the survey which is used to bring forth informations that describes the composing of relevant group including clients, sales representatives, and organisations. Surveies that includes hypothesis proving in order to explicate the nature of certain relationships by certain factors are known as hypothesis proving surveies. ( Uma Sekaran, 2003, p.124 ) .

The survey will be explorative in nature and will be used for this survey due to fact as Yin ( 2003 ) pointed out, that exploratory survey applies to those researches where pick of research includes new constructs and there is non adequate stuff available for those subjects. This applies to our pick of research. Surveys and interviews will be taken as a research scheme. .

3.5 Data Collection

There are two types of informations. One is Primary informations and the other is Secondary informations. Primary information is that which is obtained through some agencies like studies, interviews and observations etc while secondary informations is that which is already there and is available to us in the signifier books, diaries etc. Uma Sekaran ( 2003, p.59 ) defined primary informations as ‘‘the information gathered for research from the existent site of happening of events ” while secondary informations is obtained from bing resources.

Both types of informations will be used for carry oning this survey. The secondary information is obtained from available resources like books, diaries, articles and web sites of assorted companies by utilizing different hunt engines. While the primary informations will be obtained from the respondents. For this we will carry on interview from two experts who have knowledge in this sphere and questionnaire study from the SMEs who have implemented Open Source ERP.

3.6 Sampling

Sampling is method of choosing a certain figure of units from a entire population. ( Clark and Hockey, 1981 ) . Uma Sekaran ( 2003, p. 266 ) defined trying as the procedure of choosing equal figure of elements or instances from the population in order to understand its belongingss and look into them. Sauder et.al 2003 argued that trying gives us different methods to choose a subset of population which represents the whole population.

There are two major types of sampling, i.e. chance and non chance trying. In chance sampling, the elements in the population have equal opportunity of being selected and is used when the representatives of the sample is of importance in the involvements of wider generalisation. In non chance trying the elements in the population do non hold predetermined opportunity of being selected and is used when generalisation is less critical and other factors like clip are of importance. The drawback of this sampling technique is that generalisation of consequences is compromised Uma Sekaran ( 2003, p. 269 ) .

Marshall ( 1996 ) illustrates that for quantitative surveies it is better to utilize chance trying while for qualitative surveies non chance sampling is appropriate. Non chance sampling is either convenience sampling or purposive sampling. Convenience sampling is that where the respondents are handily available and is easy to entree them for acquiring information. On the other manus purposive sampling is that where it is indispensable to acquire information from specific group of people who have more cognition about certain facts ( Uma Sekaran, 2003, p.276 ) . Polkinghorne, 2005 highlighted purposive sampling as the method when the focal point is on to obtain rich information from more specific beginning instead than holding immense informations from big of beginnings.

For this survey the non chance sampling technique is used because it was non possible for us to take chance trying into history due the deficit of clip and less handiness to resources that are critical for making this. Non chance trying takes the signifier convenience or purposefully trying. For taking interviews from experts the purposefully sampling will be used while for taking responses from SMEs the convenience sampling will be used.

3.7 Analysis of Datas

Data analysis is the procedure of telling and forming natural informations so that it can provides utile information. Raw information is in many signifiers like studies responses, and observations which is non that much utile but when it converted into information through information analysis it becomes utile ( S.E. Smith, 2008 ) . Sekaran ( 2003 ) illustrates that when informations is obtained through trying the following measure is to analyse that information, known as informations analysis. The information analysis needs more attending and attention when obtained informations is qualitative in nature ( Walker et al. , 2008 ) .

( Will be finalized after empirical findings )

3.8 Credibility of Datas

Walker et Al. ( 2008 ) stated that subjectiveness affects qualitative research so credibleness of informations should be accentuated in this kind of research. Credibility can be enhanced by cut downing incorrect replies and paying attending on two of import footings i.e. dependability and cogency ( Saunders et Al. 2007 ) . Carmines and Zeller ( 1982 ) described that when there is a grade of consistence in measurings which are repeated for same phenomena known as dependability while cogency refers to the grade to which a 1 ‘s measures what it supposed to mensurate that how much the measurings accurate. This indicates that dependability trades with consistence of consequences while cogency with their truth.

( Will be finalized after empirical findings )

With the emergence of the information technology, particularly the internet, it is said that more and more industries are existing in the virtual world, like Amazon. Amazon is known to be the largest online bookstore in the World Wide Web. The industry has been able to provide online services in over 150 nations and their main website provides various products and services.

Base on the given case, the problem and challenges faced by Amazon is how to sustain their good relation with their shareholder by ensuring that all of their service provision for online shoppers adhere to the quality and standards expected by the shareholders or their investors (Amazon Statement, 2008). The company is facing a problem in sustaining good relation because of the issues relevant to their online system and operation system which affects trust and reliance of the shareholders to the company. The issue is also being triggered with the idea of which aspect to be prioritized: shareholder or other community. 2.

What recommendation(s) would you make to Amazon. com, and in what order of priorities? The company can be considered to have highs and lows just like any other industries. In this regard, the company must be able to ensure that all their activities adheres to make solutions to the issues and problems faced to sustain their competitive advantage and good relations to all their stakeholders (Daft, 2003). The company has also used some strategies but the business approaches that they must choose should be set based on highest priorities. As mentioned, the company is facing a problem in maintaining good relations with their shareholders.

In order to solve this problem, it is recommended that the management of Amazon should clearly illustrate integrity and sincerity in all their operations and business activities (Lowson, 2002). The company should have a strong commitment in promoting the values. Furthermore, the management of Amazon should be able to understand their priorities of the business and establish decision-making process which is in accordance with strategic direction by giving consideration to the effect on all aspects of the business, specifically their shareholders.

3. How do you balance between your commitment to shareholders and your commitment to the community? Part of strategic management approach of any industry is their strong commitment with their shareholders and the community. In order to balance the commitment to shareholders and community, Amazon management should consider sustainable focus on their core organizational values which ensures that their mission and objectives are achieved.

Moreover, to balance the commitment the management should see to it that their online shop adheres to the standards of the shareholders which in return lead to their adherence of the needs of the community. In this regard, the company should maximize their use of effective information system which can build the gap between shareholders and the community. To balance the commitment with the shareholders, the management should establish decision making process in which shareholders are considered and also by adhering to corporate responsibility of protecting the community identities.Such approach can be helpful in ensuring that the company gives value to the shareholders and customers.

Reference Amazon Annual Statement, (2008)/ Online available at http://media. corporate-ir. net/media_files/irol/97/97664/2007letter. pdf. retrieve October 10, 2008 Daft, R. (2003). Management. 6th Ed. Cincinnati, Ohio: Thomson South-Western. Lowson, R. 2002, Strategic Operations Management: The New Competitive Advantage. New York: Routledge. Amazon Investor relations (2008). Online available at http://phx. corporate-ir. net/phoenix. zhtml? c=97664&p=irol-irhome. retrieve October 10, 2008

Many reports from newspapers and journals claim that community policing is increasing in popularity across the United States. However there are also numerous reports that point out that community policing is not a panacea for all social ills. While community policing is in theory a very effective way of combating crime, yet in reality there are many practical problem that have to be overcome.

Community policing is generally seen as a system of policing that requires optimum cooperation between the police force and the public so that the most effective methods of crime prevention and apprehension can be employed. A definition from the California Attorney General’s Office is a as follows: “Community policing is a philosophy, management style, and organizational strategy that promotes pro-active problem solving and police-community partnerships to address the causes of crime and fear as well as other community issues.” In a theoretical and ideal sense community policing is,

… a collaborative effort between the police and the community that identifies problems of crime and disorder and involves all elements of the community in the search for solutions to these problems. It is founded on close, mutually beneficial ties between police and community members.” (About Community Policing)

However there are many problems area that have to be practically dealt with in order to ensure that community policing actually lives up to these ideals. One aspect that comes to the fore when discussing this problem is that the entire concept of this form of law and order enforcement and management lies in the integration between the police and the community. One of the specific problems encountered concerns a reticence on the part of some police officers to fully participate in this symbiotic relationship. As one study puts this problem: “While community policing promises an expansion of the professional role which will be appealing to many police officers, it also requires experimentation with major changes in the way in which officers and their departments think about and organize their work.” (Riley J. 1997)

The effective implementation of community policing often requires fundamental changes in the way police offers have traditionally thought about their work and the way that many police department are organized. This also implies that the strict hierarchical structure of many police departments also has to be changed to align itself with the demands of a closer cooperation with the community. All of these changes are often initially difficult to implement and an integration period is often necessary. This often necessitates that,

Police departments must convince their patrol officers that it makes sense for them to take community policing seriously, if a successful transition is to take place. In this context, administrative decisions about organization, resource allocation, and the promotion of individual officers shape the understanding of patrol officers in important ways.”

Adjustment problems may also take place from the point of view of the community. This is especially the case with minority communities, where prior suspicions and misunderstandings about new forms of policing may arise. However, it is mainly in the area of planning and organization, which are crucial elements in the implementation of effective community policing, that problems occur. “Problems associated with planning and coordination which characterizes the beginning of any organizational change was among the most frequently expressed concerns of the officers…” (ibid) In a study by John Riley entitled Community Policing: Perspectives from the Field, it was found that many officers felt that there was a “lack of direction” in the move towards community policing. (ibid)

Another potential practical problem that has been encountered is that the policing area may be very large and therefore require more officers than would normally be the case in conventional policing activities. . “… it takes a whole lot more cops to do community -presence work. Suburban counties are often big.” (Reed 2)

A further aspect that has been mentioned in many reports is that if community policing does not function optimally then the blame may be directed to the police force, making the situation more difficult and complex than before. “If community policing is not able to accomplish a solution to all the communities’ problems, it could easily become the scapegoat for an array of community related problems.” (Community-Oriented Policing: Blessing Or Curse?)

The above are only a few of the most important issues that face community policing. While this method of law enforcement is ideal in that it optimizes the most effective relationship between the community and the police force yet, in the initial stages, it can present many practical and logistical problems. However, once these problems have been overcome, community policing often proves to be a highly effective form of law enforcement.

Perhaps no other child-serving systems encounter a higher percentage of children with a trauma history than the child welfare system. Almost by definition, children served by child welfare have experienced at least one major traumatic event, and many have long and complex trauma histories. Children in the child welfare system, especially those in foster care, have a higher prevalence of mental health problems than the general population. Abuse and neglect often occur with concurrent exposure to domestic violence, substance abuse, and community violence.

These children also often face the additional stressors of removal from the home, multiple placements in out-of-home care (foster homes, shelters, group homes, residential treatment facilities, kinship placements), and different schools and peer groups. Research shows that exposure to trauma can increase the risk of experiencing multiple types of trauma, known as polyvictimization or complex trauma, with increased likelihood of adverse traumatic symptoms. CWLA is committed to ensuring that children and their families are provided with effective trauma-informed services that lead to their optimal well-being.

In the winter of 2012, CWLA will devote a special issue of its journal, Child Welfare, to addressing the effect of child traumatic stress on children, families, operations, and staff within child welfare. Of particular interest are articles that address the following: Trauma-informed, evidence-based innovative practice and policy across the spectrum of child welfare services including prevention of child abuse and neglect, family preservation and support, child and family protection, placement, and permanency services Trauma-informed, evidenced-based mental health practice within the child welfare system (e. g. screening, assessment, and treatment) Trauma and evidence-informed strategies and practices that improve the social and emotional well-being for children involved or at risk of involvement with child welfare who experience trauma and/or exhibit trauma symptoms Culturally responsive models for youth, family, and community engagement in developing trauma-informed child welfare practice, policy, and systemic improvement Prevalence and impact of secondary traumatic stress on child welfare staff and evidence-based interventions indicated for secondary traumatic stress Role of cultural issues and cultural competency on developing trauma-informed child welfare ractice, policy, and systemic improvement Data collection, empirical investigation, and evaluation of the effects of identification, referral, and treatment on the safety, permanency, and well-being outcomes of children exposed to traumatic stress involved with the child welfare system Effective cross-system collaborations between child welfare, education, mental health, and juvenile justice systems in identifying and addressing the impact of trauma on children and families served by multiple systems While there are many promising practices emerging regarding the response of child welfare to address child traumatic stress, there is a need to document and share knowledge and experiences more broadly. CWLA is soliciting manuscripts that document and build on these experiences. Research-based articles and conceptual works referencing studies are welcome. Articles that document innovative and promising practices where knowledge is being built are also encouraged

The immigration problem has always been one of the most important debated issues in Turkey, especially after1950s. It makes big cities more crowded and it also brings many problems together. These problems include economic, social, and environmental issues. Particularly Istanbul is in a great danger with the huge rate of immigration it takes. The city has not enough area for sheltering its continuous growing population as it has not also enough resources to feed them.

It is very unhealthy to enlarge as rapidly as Istanbul with immigration because it brings economic, environmental, and social problems. Istanbul is the most urbanized and crowded city of Turkey. For almost 20 years, it takes internal migration with its economic and social opportunities; therefore, the city, which becomes one of the urbanized cities around the world, grows in an uncontrolled manner day by day. The population of Istanbul, which was not even 1 million in 1950, is now over 14 million.

After a rapid industrialization, a high level of immigration is normal and unavoidable for cities and it has some advantages as providing labor force but the migration to Istanbul get over the limits. According to Istanbul Governorship’s data, over 62% of people who live in Istanbul were born outside of the city. Since it is common that Turkish families are crowded, most of immigrant families have more than two children generally.

This year, the prime minister of Turkey, Tayyip Erdogan advised the community to make at least three children in order to protect the nation’s young population, at the time of his speech about International Women’s day. The elite class of Turkey may not affected by these events but the rural side of Turkey, and the lower class of the cities, mostly immigrants are influenced by the people whom they see as their idol. According to the high fertility factor, the native Istanbul population has become a minority in their homeland (Erman 541).

It causes many identity problems beside its social and economic aspect. The mass migration to Istanbul caused economic problems such as inadequate shelter and unemployment. In “The Human Declaration on Human Settlements”, it is underlined that deterioration of conditions of shelter and human settlements particularly in developing countries has reached crisis proportion (591). As we know that Turkey is a developing country with its industrializing economy, the problems as I mentioned above are common in Turkey, especially in urbanized cities.

Istanbul, the most industrialized city of Turkey, owns problems related to the excessive population concentration such as homelessness, increasing poverty, unemployment, inadequate resources, lack of basic infrastructure and services (592). Migrants who come to Istanbul for its job opportunities generally belong to the low educated agrarian society. They come to this big city with the dream of being a part of rich and modern urban. However, migrants compose the lower class of Istanbul with their lower education and economic situation.

With their inadequate qualifications, they can work in low wage jobs. The squatter settlements issue begins with this problem. People who can’t earn enough money to buy or rent apartments they live in squatter settlements. Moreover, the other side of Istanbul, the welfare class which manage the industry becomes richer continuously. Because of this dual economy in Istanbul as all other urbanized cities in third world countries, the difference, and consequently the tension between rich and poor increase continuously.

The labor class, which works hard, however cannot sustain their family become more aggressive day by day. The bloody 1 May (Labor Day) incidents can be explained with the rebel of this class. Crime rate. The mass migration to Istanbul and the rapid social changes occurred in the city caused the problematic issue “integration” of rural migrants into the urban society (Erman 541). They move into Istanbul, they become physically “urbanite” but since they cannot accommodate themselves in city life, continuing their rural traditions, they cannot become urbanite socially.

They resist changing or they are forced to be an alien. As they live in communes, generally in squatter settlement areas, with the group psychology, they live their own culture as a synthesis of the rural and the urban. As they cannot become an urbanite, they don’t detach their relations with their rural villages and community. The concept of “hemsericilik” in Turkish language, it means clientalism, became one of the most important characteristics to evaluate a person. Largely, migrants compose the lower class of Istanbul with their lower education level and economical conditions.

Their economic situation and their education have a strong correlation. Since their language and qualifications are lower, they cannot find high-wage jobs to increase their economic level. Poverty strengthens the alienation of them. They see the luxurious houses, cars, and lifestyles on the streets or on TV and as they can’t reach this lifestyle by working, they start to search the short way to own this shining life. The growth rate of crime in Istanbul is the result of this desire.

1. Are the CCUA department’s current pay practices concerning data processor IIs and computer analyst Is externally equitable? Explain your answer. Pay practice in CCUA:

• Data processor II position:
  • $11. 00-$12. 70 per hour.
  • $24,960 per year based on their 40-hour workweek.
  • Health and life issuance are provided by the company at a cost of $950 per year per employee.
• Computer analyst I position:
  • Salary range $25,500-$32,500.
  • The average salary paid to the eight incumbents is $31,500.
  • Health and life issuance are provided by the company at a cost of $950 per year per employee.
  • Survey data:
    

    –	CCUA	Average salary	Mfg/ Consumer	Mfg/ Industrial	Banking	Other Financial Services	DP services	Wholesale distribution
    Junior analyst and programmer	31,500	35,156	33,750	40,714	35,000	32,143	37,500	32,875
    Data processor	24,960	27,500	26,000	29,000	28,000	26,500	26,000	27,000

• Data processor II position closely matches the survey’s Data processor. The computer analyst position is most comparable with the survey’s junior analyst and programmer.
• Both DP II’s and CA I’s at CCUA are underpaid compared to the market.
• Both DP II’s and CA I’s at CCUA have $950 health and life insurance.

2. What specific action, if any, do you recommend be taken now? Be specific and justify your recommendations as fully as possible.

• Conduct a wage survey: Who is the relevant labor market? What is the competition paying? What sources for market data? What benchmark jobs should be included? Get the survey done in the rural southwest area more in the locality where the department is situated so that data is more comparable and find the other benefits of the survey companies.
• Choose a pay policy and develop a pay structure: decrease the number of the employee and pay the higher salary. Or hire employees to buy by using fewer recruitment costs and training costs. Hire and pay employees following the policy and the structure.

3. What specific strategy do you recommend for the future so that these types of problems can be anticipated and avoided? Exit interviews: understand the reason for not staying in the company and find the solution to avoid it.

• Better scanning of local and regional external pay referents, do let employees think you are paying much less than others.
• Better two-way communication with the employee. Do the employee satisfaction survey once a year before somebody is trying to quit.
• Provide no monetary benefits.
• Provide a larger budget for job categories.

4. What additional information in this situation would have enabled you to improve the quality of your recommendations? Improve the exit interview and focus on the questions like:

• What is your primary reason for leaving?
• Did anything trigger your decision to leave?
• What was most satisfying about your job?
• What was the least satisfying about your job?
• What would you change about your job?
• Find some information about pay equity information: http://www. hrsdc. gc. ca/eng/labour/equality/pay_equity/about/guide. shtml
• Conduct the web search O*NET to find if there is any help.

5.

In a multi-ethnic and multi-religious society like Singapore, there is a need to manage the racial and religious sensitivities and promote tolerance and harmony. In addition, there is also the need to build national identity by instilling a sense of belonging. Therefore, there is a need to identify the most important problem out of the three and then solve it. The first problem is managing the perceptions of different racial groups. There is a need to manage this problem as preconceived notions of biased treatment by the government against any racial group could lead to the outbreak of violence among the different communities.

For example, in 1964, Singapore experienced race riots which resulted in 36 dead and 590 injured. Singapore was in Malaysia then, and the UMNO felt threatened when the PAP participated in the 1964 Federal elections. The UMNO then led an anti-PAP campaign in the medium using the Utusan Melayu, claiming that PAP’s rule disadvantaged the Malays and that Malay Singaporeans remained poor under PAP’s rule. They also claimed that PAP was uprooting Malay families in resettlement projects. Some UMNO extremists even came to Singapore and made fiery speeches that angered many Singaporean Malays.

In July 1964, during the celebration of Prophet Muhammad’s birthday, a clash between a Chinese policeman and a group of Malay participants turned into a full-blown race riot over the next few days. This shows how the perceptions of unequal treatment towards the different races can cause suspicions, distrust and even hostility among Singaporeans, even if these perceptions are not based on facts. Therefore, this problem must be managed to prevent any outbreak of violence among citizens. The second problem is managing the perceptions of different religious groups.

There is a need to do this as differences in religious beliefs and practices are issues that can create tension among people in Singapore, especially if it has been perceived that the concerns of a certain religious community have not been considered. This is shown in the Maria Hertogh riot during 1950. Maria Hertogh, born to Dutch-Eurasian parents was adopted during the war by an Indonesian Muslim woman, Aminah, as her parents were interned by the Japanese. After the war, the Hertoghs launched a legal battle for the custody of their daughter. The custody battle attracted intense media attention worldwide.

The judge ordered that Maria be placed temporarily in a Catholic convent while the trail was taking place. Photographs in newspaper of Maria, who was raised a Muslim, in a Catholic convent before a statue of Virgin Mary affected religious sensitivities and angered the Muslim Community as they felt that their religion was not respected at all. The British courts gave custody of Maria to her biological mother. Upon hearing the judgement, huge crowds outside the court rioted, convinced that the colonial laws, the courts and the legal system was prejudiced against the Muslims.

The riots showed that if issues with religious implications are not handled in a sensitive manner, hostility and distrust could occur among people. The last problem is managing the threats from external forces. This also needs to be managed because transnational terrorist groups tend to exploit religious or race issues in order to achieve their political aims, suspicion and tension may arise among people in multi-ethnic societies like Singapore. For an example, the Jemaah Islamiyah (JI) is a militant group which has been active in the Southeast Asia. Its aim is to set up an Islamic state in Asia.

Some of its activities include fund-raising and purchasing materials for making bombs. From 2001-2002, 34 JI members were arrested under the Internal Security Act for their involvement in terrorist-related activities. Targets in Singapore included the US embassy and some government buildings. Following the arrests, there was some mixed reactions from Singaporeans who were prepared to do harm in the various ethnic communities. Shocked that there were Singaporeans who were prepared to do harm to innocent civilians, some members of the public expressed distrust towards members of certain communities.

This shows that managing external threats poses a significant challenge, as it has potential to divide people along racial and religious lines. All in all, I feel that the problem that has posed the greatest threat for Singapore in ensuring social harmony is the threat of transnational terrorism. As it can cause distrust between both religions and races while the other two can only either cause distrust among religions or races. In addition, if they manage to overcome the threat from external forces, citizens will be able to trust each other and violence and distrust will not breakout.