Refund Policy
MyhomeworkGeeks has full discretion to determine the eligibility for refunds for answers that a student reports as unsatisfactory. Our review team will look at your tutoring session closely and determine whether or not the tutor provided quality help. Have in mind that if the tutor has provided quality work, they are counting on the income and we need to be fair. If you are to request a refund on a question, we need as much proof as possible on the appeal, these include screenshots of anything that helps the moderation team make a decision towards approving the refund.
We will Typically Grant Refunds to Students for:
1) Lack of a complete answer to your question.
2) Unoriginal work with provided proof.
3) Abuse.
4) Excessive poor quality with provided proof.
5) Overdue answers.
6) Lack of further help to the student within reason to comply with originally posted instructions.
7) High percentage of the incomplete answer to the originally posted question.
All refunds are given as credit on your MyhomeworkGeeks student profile.
Refunds are Not Granted for:
1) Answers bought that contains a good review and good interaction between the tutor and the student. Unless the question contains bad quality, is not answered, or is not found, you should contact customer support with the link of the question and proof of purchase, so they can check if you are eligible for a refund.
2) Posting a duplicate question and accepting a tutor for more than one of the duplicates.
3) Poor quality in general, unless it is excessive. Note that if you are not satisfied with your tutor’s quality, we suggest accepting tutors of a higher ranking in the future. Tutors should be treated fairly especially if they have worked on your question, we expect for you to acknowledge the payment fees.
Refunds to Original Payment Method:
1) When you create a refund request for your question, you will be refunded to your original your MyhomeworkGeeks balance (in the form of credit).
2) If you require a refund to your Original Payment Method, you must reach out to our customer service team with your request.
3) All refund requests are handled individually; we do not do bulk refunds.
How We Make Decisions for Refund Requests:
1) When filing a refund request, we require as much evidence as possible to side with your appeal. We require strong and specific details that would help us make a decision. For example, an explanation for poor quality. Screenshots are the best proof. This should be posted on the question’s page conversation board. This way the team will check the question’s page conversation and make a decision based on the evidence provided there. We have to be completely fair with students and tutors especially since they expected this income and they’ve worked on your question. If you do not post this evidence on the question’s page conversation board, we will NOT provide a refund.
2) Students have 14 days to review and decide if they will transfer funds to a tutor or file a refund request. If a student does not take an action within 14 days of completion of a session, the answer will be deemed satisfactory and confirmed, and the payment will be sent out to the tutor.
3) Whenever you post a question, you need to be as specific as possible on the original post including any contextual requirements. The tutor will be held accountable for completing the question satisfactorily according to the original post.
All Payments are Final
Once an answer has been confirmed by a student, by reviewing a tutor, that payment is final. If you are not satisfied with the answer, you must immediately request a refund for the question after the question’s due date has passed. Once the answer is confirmed by the student, payments are then released by MyhomeworkGeeks to the tutor. MyhomeworkGeeks will not recover or refund such payments. If you confirm the answer and decide later on that you are not satisfied, you will not receive a refund. In the future, please make sure you are satisfied before confirming the payment for an answer.
Disclaimer: While we strive for all students to be satisfied with the learning help received via the tutoring Q&A, we must also protect our tutor community. As such, refunds may be declined in the following scenarios:
- If the student has a history of requesting refunds at a high rate and it is deemed that the explanation and answer received on the question were reasonable.
- If the question is not answered in full but the tutor explained and answered the majority of the question at a high level of quality and within the time limit.
