Safaricom Limited’s Human Resource Management

Introduction

The initial administrative roles of human resource management (HRM) have been subjected to changes in response to low efficiency and ineffectiveness of strategy applications. These changes are facilitated by various environmental and technological advancements experienced in the world today. In the environmental section, human resource (HR) has been surrounded by competition between businesses that seek the most appropriate workforce and skills. The recent finding of Armstrong (2011) dictated that businesses must evaluate environmental changes for successful operations. The advances achieved through information technology have critical implications for recruitment, training, selection, and diversity.

Consequently, HRM must pay attention to these changes when organizing long and short term goals. It is vital to review and acknowledge the evolution of HR after subjection to such factors. In a bid to perform this task, I will evaluate functional changes of HRM by reviewing its effects in Safaricom limited.

HR Department Rating

Safaricom limited provides communication networks, among other services, to over seventeen million subscribers. These customers require skilled employees to facilitate the provision of quality services efficiently. Otherwise, inadequate skills and experiences could cause poor service delivery. Moreover, the integration of information technology requires people who are willing to learn the upcoming advancements. This implies that a person could study to understand the changes affecting business and identifying new ideas for the progress of a company. Recruitment and selection of employees must be made in an apparent way that does not favor anyone. Legal documents to prevent workers’ misconduct are presented in a court of law. For instance, an anticorruption act preventing bribing led to the sacking of 70 employees in 2011 (Fayo, 2012). The HRM of Safaricom limited makes a close interrogation of each employee to ensure the employment of the best individuals. This implies that there are measures applied to evaluate and determine the most fitted employees. According to researchers, it has been identified that above 70 percent of customers are satisfied with the staff. Probably, this could imply that the arm of HR is 70% efficient (Fayo, 2012).

Safaricom recruitment strategies are amongst the fairest employment processes. First, Safaricom has open access to subscribers that allow advertisements about recruitments and qualifications to over 17 million individuals. Moreover, the advertisements reach all subscribers within minutes. Consequently, the dispersion of information is fast and enables the company to identify the best people from a huge crowd. The HR department has different ratings on various types of jobs. For instance, recruitment of top staff members requires an experience of 3 years and a masters’ degree. Telephone operators are selected from the graduate level of education. These graduates know information technology and various languages. According to the Safaricom HR department, extra skills create high chances of employment for a job seeker. An employee with skills could assist when other specialists are unavailable. For instance, it could be wiser to hire an engineer with good conduct and various languages than an engineer with a single language. The engineer could offer support services through telephones at the time of need.

Furthermore, good conduct raises the level of HR confidence in capital security. These arguments show that the selection of the best employees is an unexceptional attribute. Proper selection relies on comparative measures between the job seekers. In this way, the best employee can be identified to perform multiple chores and inherit the company’s leadership in the future.

Importance of HR Shifting to Strategic Role

HR strategic roles facilitate competition of workers and create a field of dedication, motivation, and commitment. Employees with a high level of skills could raise ideas and implement new strategies for the company’s operations. The employment of people who are qualified and skilled makes a company competitive in the market. Furthermore, workers’ experiences facilitate efficacy and quality services to the customers. The employees of Safaricom limited have promotions and salary increments by performance. The performance of workers is determined by customer satisfaction and achievements made after every year.

The management of Safaricom limited has levels that identify leaders and raise their positions through promotions. Experienced managers must be hired to succeed in the company’s ownership and ensure continued quality management. Consequently, promising employees must be selected to retain the future management of the company. Additionally, the employees should have the capacity to work in the company for a long time. Otherwise, skill attained from Safaricom limited could be drained into another company. In other cases, the knowledge attained from the company could be used against the proper functioning of the company. For instance, an employee who used to work at Safaricom limited had revealed the way to identify codes of airtime. Therefore, it is necessary to determine the most reliable and trustworthy workers who could reach executive positions to manage the company effectively in the future.

HR strategic roles allow an organization to acknowledge the wholeness of the company without paying much attention to daily chores. In operational roles, HR managers pay attention to daily issues and achievements without determining the whole status of the company. For instance, instead of raising the salaries of employees according to their ages, HR strategic roles recommend increasing salaries according to achievements or performances. Also, age does not guarantee work promotion. Instead, strategies are implemented to promote employees who achieve and perform adequately. Therefore, individuals are motivated to work tirelessly towards achieving high work positions. This leads to proper services and customer satisfaction that triggers an increment in profits.

Lastly, the strategic HR department applies policies to retain Safaricom limited in the right position. This facilitates the determination of threats before problems arise. For instance, Safaricom limited evaluates customer suggestions and implements the right strategies to prevent customer dissatisfaction. Also, these suggestions are used to improve customer loyalty. This is distinct from setting policies to restrict the reoccurrence of defiant incidences.

Effects of the Transition

Wielemaker and Flint (2005) argued that change leads to the variance of other surrounding attributes. This finding is approved by the changes that arose from the transition of HR roles. Strategic roles would facilitate the strengthening of the workforce and arouse competition. This would lead to quality services facilitated by employee satisfaction and competition.

Customer satisfaction allows subsequent repeats when seeking for similar or other services (Bratton, 2003). Consequently, the profits rise with an increase in satisfaction and allow expansion of the organization. The employees could raise innovative ideas that raise the level of efficacy and establish new ideas to make extra profits. Furthermore, an organization could retain a continuous supply of experienced managers to succeed in the prevailing employers.

Motivation would establish from within each worker and facilitate vigor when working without being monitored. For instance, workers could compete to receive recommendations from customers. For instance, Safaricom limited collects suggestions from customers regarding the quality of services offered by each telephone operator. Therefore, the employees must work diligently to prevent poor ratings from the customers. The employees work tirelessly to earn promotions and recommendations. It is apparent that the management does not have to monitor the daily operations of workers. In fact, the postulation made by Hedge (2008) identified the annoying strategies of monitoring workers as a factor that demeans their personalities.

Although the right individual could be selected and the right channels of recruitment applied, time and capital could be wasted when choosing the best candidates. For instance, twenty thousand job seekers could apply for one hundred vacancies of telephone operators. This implies that each position requires interviewing two hundred individuals. The interviews could require a lot of capital and time to complete successfully. Moreover, it could be annoying to the job seekers who waste time when waiting for the interview that 199 participants cannot pass.

Conclusion

HRM must evaluate the varying aspects of the world to facilitate proper functioning (Pynes, 2004). HR strategic roles are more effective than HR operational and administrative roles. Therefore, these strategies should be applied to facilitate the maximization of profits and reduction of losses. HR has evolved strategically to provide quality services and higher income than initial techniques. Many organizations are accommodating strategic HRM to improve productivity and profits. These organizations have considered their surroundings and focused on the advancements made in information technology. In so doing, they have aligned with the current changes and allowed people to accept the modifications that are implemented in the system.

References

Armstrong, M. (2011). Armstrong’s handbook of strategic human resource management (5th ed.). London: Kogan Page.

Bratton, J. (2003). Strategic human resource management. Human Resource Management, 5(2), 37-71. Web.

Fayo, G. (2012). Safaricom sacks 70 workers over theft and bribery. Business Daily. Web.

Hedge, J. (2008). Strategic Human Resource Management and The Older Worker. Journal of Workplace Behavioral Health, 23(1), 109-123.

Pynes, J. (2004). Human resources management for public and nonprofit organizations (2nd ed.). San Francisco: Jossey-Bass.

Wielemaker, M., & Flint, D. (2005). Why does HRM need to be strategic? A consideration of attempts to link human resources and strategy. The Business Review, 3(2), 259-264.

Calculate the price
Make an order in advance and get the best price
Pages (550 words)
$0.00
*Price with a welcome 15% discount applied.
Pro tip: If you want to save more money and pay the lowest price, you need to set a more extended deadline.
We know how difficult it is to be a student these days. That's why our prices are one of the most affordable on the market, and there are no hidden fees.

Instead, we offer bonuses, discounts, and free services to make your experience outstanding.
How it works
Receive a 100% original paper that will pass Turnitin from a top essay writing service
step 1
Upload your instructions
Fill out the order form and provide paper details. You can even attach screenshots or add additional instructions later. If something is not clear or missing, the writer will contact you for clarification.
Pro service tips
How to get the most out of your experience with MyhomeworkGeeks
One writer throughout the entire course
If you like the writer, you can hire them again. Just copy & paste their ID on the order form ("Preferred Writer's ID" field). This way, your vocabulary will be uniform, and the writer will be aware of your needs.
The same paper from different writers
You can order essay or any other work from two different writers to choose the best one or give another version to a friend. This can be done through the add-on "Same paper from another writer."
Copy of sources used by the writer
Our college essay writers work with ScienceDirect and other databases. They can send you articles or materials used in PDF or through screenshots. Just tick the "Copy of sources" field on the order form.
Testimonials
See why 20k+ students have chosen us as their sole writing assistance provider
Check out the latest reviews and opinions submitted by real customers worldwide and make an informed decision.
Business and administrative studies
Thank you for your hard work and help
Customer 452773, February 21st, 2023
Criminal Justice
This has been the greatest help while I am recovering from an illness. Thank your team so much.
Customer 452671, May 2nd, 2021
Management
Love this writer!!! Great work
Customer 452597, April 5th, 2021
FIN571
excellent work
Customer 452773, March 1st, 2024
Business and administrative studies
excellent, got a 100
Customer 452773, May 17th, 2023
Management
Thank you!!! I received my order in record timing.
Customer 452551, February 9th, 2021
10th grade English
very good
Customer 452773, March 26th, 2023
Social Work and Human Services
Great work I would love to continue working with this writer thought out the 11 week course.
Customer 452667, May 30th, 2021
Leadership Studies
excellent job as always
Customer 452773, September 2nd, 2023
business
Thank you for your hard work and help.
Customer 452773, February 13th, 2023
Human Resources Management (HRM)
excellent
Customer 452773, July 11th, 2023
History
Looks great and appreciate the help.
Customer 452675, April 26th, 2021
11,595
Customer reviews in total
96%
Current satisfaction rate
3 pages
Average paper length
37%
Customers referred by a friend
OUR GIFT TO YOU
15% OFF your first order
Use a coupon FIRST15 and enjoy expert help with any task at the most affordable price.
Claim my 15% OFF Order in Chat
Close

Sometimes it is hard to do all the work on your own

Let us help you get a good grade on your paper. Get professional help and free up your time for more important courses. Let us handle your;

  • Dissertations and Thesis
  • Essays
  • All Assignments

  • Research papers
  • Terms Papers
  • Online Classes
Live ChatWhatsApp