Summit Credit Union located in Madison and Milwaukee, Wisconsin, is a small company with 366…

Summit Credit Union located in Madison and Milwaukee, Wisconsin, is a small company with 366 employees (some more information is given at the end of this document). A merger in 2018 doubled the size of the company and made it necessary to build a new corporate culture. Summit’s mission is to improve credit members’ financial lives to help them achieve their dreams. For example, in 2017 Summit members saved over $13 million based on higher savings rates, lower loan rates, and lower fees compared to for-profit banking institutions in Wisconsin. Summit has invested in creating a world-class learning function which includes a team of seven professionals who are able to design and deliver instructor-led training as well as e-learning. Summit has shifted away from generic off-the-shelf training to develop online and face-to-face programs customized to employee needs and the company’s goals and initiatives. For example, the learning function is expected to play a key role in dealing with business issues such as efficiency, loan growth, and increased sales. All learning staff members are expected to contribute to new company initiatives, such as new products and services systems, or regulations. Summit has recently identified a problem with its new lenders. They were starting to perform their jobs without the necessary skills, information, and knowledge that they needed. One potential reason for this is how the lending training curriculum is organized. New lenders attend a course on different types of loans and the lending system, start their jobs, and then later return for a course on lending guidelines, underwriting, and sales skills.

Design a training program for Summit Credit Union Lenders. This program should include the following:
Where/how training will take place
Curriculum Road Map regarding training topics (a minimum of 3 courses need to be used for this training)
A lesson plan for each of the courses you will use for this training
How age/personality/other differences will be taken into consideration for this training
What specific program design elements will be included to ensure near & far transfer of training
How will management at Summit be involved before, during, and after training
How will management help facilitate learning and transfer of training

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