Total Quality Management Aspects

Two Reasons Why Businesses Train Their Staff

Staff training is associated with various benefits. One of these advantages is the reduction in staff turnover. Such companies as Redrow have a low rate of turnover, and the provision of training is one of the reasons for that achievement (The role of training and development, 2016). Employees often see training as one of the benefits and are more willing to work for companies that provide opportunities for their professional development (Griffin & Moorhead, 2013). Therefore, the organization gains committed employees who are ready to work hard to achieve the organizational goals.

Another important benefit of staff development and training is that the company can control the way employees develop. In simple terms, companies can make sure that employees obtain knowledge and skills that will be essential for completing particular projects. These two aspects can be regarded as elements of total quality management (TQM). Thus, motivation and experience, as well as the qualification, enable employees to provide high-quality services/products.

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Difference Between Training and Development

Training is an important element of TQM as it is an effective strategy for improving employees’ performance. Training involves instructing people about ways to complete certain tasks (The role of training and development, 2016). Redrow extensively uses training to improve its employees’ performance and improve their motivation.

The training provided is on-the-job (provided in the workplace) and off-the-job (provided at educational establishments or training centers). Redrow uses a number of training tactics that include graduate training, apprenticeships, trainee site assistant program, and so on (The role of training and development, 2016). Development of staff involves the provision of assistance to help employees achieve the highest results possible. One of the most common methods of staff development is performance appraisal.

Long-Term Benefits

A company’s commitment to training and development of its employees will improve the quality of services provides, decrease staff turnover and increase the company’s profits. It can be regarded as an element of TQM as staff development and training leads to the development of more skillful and knowledgeable employees who can perform tasks quickly and effectively (Griffin & Moorhead, 2013).

Employees receiving training or development opportunities are more committed to the organization’s goals, and they are ready to invest more time and effort. Moreover, companies providing training and development can easily attract talent, which will also improve the overall performance of the company.

Appraisal in the Training and Development Process

Performance appraisal can be regarded as a component of TQM that involves constant evaluation and assessment (Griffin & Moorhead, 2013). Performance appraisal enables employees to identify their strengths and weaknesses as well as particular areas for improvement. The manager discusses certain goals and tasks to be completed, which are certain standards the employee should meet.

Clearly, the quality increases as employees understand what is expected and try to perform the tasks to their fullest potential. If the employee fails to complete a task, the reasons for that can be identified during the regular meetings. The employee can easily avoid similar mistakes and improve his/her performance. The commitment of employees also increases as they see that they are valued and supported. Employees are also committed to self-develop and acquire new skills and knowledge. Again, they try their best to improve their performance, which has a positive impact on the quality of services and products the company provides.


Griffin, R.W., & Moorhead, G. (2013). Organizational behaviour: Managing people and organizations. Mason, OH: Cengage Learning.

The role of training and development in career progression. (2016).

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