Abstract A number of bankers hold the school of thought that banks fall under the finance industry instead of the service industry. In consequence, the competition is more inclined to financial prowess rather than service quality. The banking and financial institutions devote their resources, system, time and people more on managing the cash and the assets instead of managing customers and service. The procedures and […]

TOTAL QUALITY MANAGEMENT N.P.R. COLLEGE OF ENGINEERING & TECHNOLOGY N.P.R. Nagar, Natham – 624 401, Tamil Nadu, India. AN ISO 9001:2008 Certified Institution (Approved by AICTE, New Delhi, Affiliated to Anna University, Tiruchirappalli) No. : 04544 – 291333, 291334, 245422, 245423 & Fax No.: 04544-245392, 93 Website: www.nprcet.org, www.nprcolleges.org E-Mail: [email protected] ISO 9001:2008 Miss. VMS.Sumathy, B.Sc (Phy), M.B.A., Lecturer/M.B.A N.P.R. College of Engineering and Technology, […]

After the revolution, Kralovopolska’s management team sought to ensure that quality assurance was integrated in all processes of manufacturing and company management. With this goal, the company forged forward to achieve ISO 9000 certification and other relevant certifications by the end of 1994 (cited in Newman & Nollen 117). Quality can be divided into two main categories; product quality and process quality … thus the […]

  Total Quality Management   Introduction to Total Quality Management: Total quality management refers to the idea or structure that intends to recover the services or goods that are presented to the customers. The approach of total quality management was introduced in 1950’s and came in much more implementation and use in 1980’s. Total quality management basically encompasses the culture, position and organization of the […]

Start new initiative with new targets and take the complete improvement process to everybody indicating supplier and customer links in the quality chain. Obtain information about progress and consolidate success. It is often easy to see that some companies have failed to improve their quality by starting the total quality management approach at the third or fourth stages. Without the data to make informed decisions, […]