Work Satisfaction and Motivation

Table of contents

Increasingly, organizations are realizing that they have to establish an equitable balance between the employee’s contribution to the organization and the organization’s contribution to the employee. Establishing this balance is one of the main reasons to reward and recognize employees.

Organizations that follow a strategic approach to creating this balance focus on the three main components of a reward system, which include, compensation, benefits, and recognition (Deeprose, 1994). Studies that have been conducted on the topic indicates that the most common problem in organizations today is that they miss the important component of recognition, which is the low-cost, high-return ingredient to a well-balanced reward system. A key focus of recognition is to make employees feel appreciated and valued (Sarvadi, 2005).

Research has proven that employees who get recognized tend to have higher self-esteem, more confidence, more willingness to take on new challenges, and more eagerness to be innovative (Mason, 2001). The aim of this study is to investigate whether rewards and recognition have an impact on employee motivation. A biographical and Work Motivation Questionnaire was administered to respondents (De Beer, 1987). The sample group (N= 184) consists of male and female employees on post-grade levels 5 to 12. The results of the research indicated that there is a positive relationship between rewards, recognition, and motivation.

The results also revealed that women and employees from non-white racial backgrounds experienced lower levels of rewards, recognition, and motivation. Future research on the latter issues could yield interesting insights into the different factors that motivate employees.

Notwithstanding the insights derived from the current research, results need to be interpreted with caution since a convenience sample was used, thereby restricting the generalizability to the wider population.

Data Gathering Instrument

For the purpose of this study a quantitative methodology was followed and a questionnaire was used as the measuring instrument. According to Leary (2004), the major advantages of questionnaires are that they can be administered to groups of people simultaneously, and they are less costly and less time-consuming than other measuring instruments. The data gathering techniques used included a biographical questionnaire and the Work Satisfaction and Motivation Questionnaire as set out by De Beer (1987).

Biographical Questionnaire

The biographical questionnaire was a self-developed questionnaire that incorporated the following personal information of the respondents, gender, home language, marital status, age, race, job classification, education, qualifications, job grade, and tenure.

Refer to Appendix 2.

Work Satisfaction and Motivation Questionnaire

The questionnaire as set out by De Beer (1987) incorporates the sixteen factors of Herzberg’s two-factor theory.

The questionnaire consisted of nine dimensions that impact employee satisfaction and motivation.

Refer to Appendix 3.

The Nine Dimensions of the Questionnaire

According to De Beer (1987), the nine dimensions are as follows:

  1. Work content probed the respondents’ feelings about the type of work they do.
  2. Payment probed respondents’ satisfaction with their salaries.
  3. Promotion probed for the opportunity that the organization offers for promotion.
  4. Recognition probed whether the respondent was receiving the recognition and feedback for the jobs they perform.
  5. Working conditions were probed as the fifth factor and looked at the opportunity to mix with colleagues and interpersonal relations.
  6. Benefits looked at whether the benefits such as a pension, medical schemes, and leave were satisfactory.
  7. Personal probed the respondents’ feelings towards their job.
  8. Leadership or supervision probed the level of satisfaction with the manager.
  9. General probed if the respondents had considered alternative employment, and hence their level of satisfaction with the organization.

Appendix 2 Biographical Information

  1. Gender Male Female
  2. Home / Preferred language English Afrikaans Xhosa Other
  3. Marital Status Single Married Divorced Widowed
  4. Age Under 20 years 21 –30 years 31 – 40 years 41 – 50 years 51 – 60 years 61 years & older
  5. Race African Asian Colored White
  6. Job Classification Specialist Line Manager Clerical/ Administration If you are unsure which category, please state your occupation:
  7. Educational Qualification < Std 8 Matric Diploma Degree Masters Other (Please specify)
  8. Job Grade PG 9 PG 10 PG 11 PG 12 PG 13 PG 14 PG 15
  9. How long have you been employed at this company? Less than 1 year 1 year – 5 years 6 years – 10 years 11 years – 15 years 16 years – 20 years 21 years or longer

Appendix 3 Work Satisfaction and Motivation Questionnaire

1. Introduction

It is fairly obvious that people differ from one another in what they need and expect to get from different areas of their lives. Please think about the work you do and because most jobs are not perfect, consider what would make it better from your point of view.

2. Method for Answering Questions

With each question, you have a choice of three answers.

Choose one of the following: TRUE = T NOT SURE = NS UNTRUE = U Mark your answers with a cross (X).

3. WORK CONTENT T NS UT
3. 1 I am interested in my work 1 2 3
3. 2 My work consists of a variety of work 1 2 3
3. 3 I receive training daily which teaches me something new 1 2 3
3. 4 My work is easy 1 2 3
3. 5 The amount of work is easy to handle 1 2 3
3. 6 I control the amount of work I do myself 1 2 3
3. 7 I am completely independent of others 1 2 3
3. 8 I regard the content of my work as responsible 1 2 3
3. 9 I know exactly what my mistakes are 1 2 3
3. 10 I am allowed to decide on the methods for doing the work 1 2 3
3. 11 I am proud to say what kind of work I do 1 2 3
3. 12 My work is the way to future success 1 2 3
3. 13 I will not be dismissed without good reason 1 2 3
3. 14 I have the opportunity to take part when decisions are made 1 2 3
3. 15 I feel that my work is of value in my department 1 2 3
3. 16 There is not time for idleness 1 2 3
3. 17 I have a certain degree of authority in my work 1 2 3
4. PAYMENT T NS UT
4. 1 My salary is satisfactory in relation to what I do 1 2 3
4. 2 I earn the same as or more that other people in a similar job 1 2 3
4. 3 The basis of payment, for example overtime payment, is reasonable 1 2 3
4. 4 Salary increases are decided on a fair manner 1 2 3
5. PROMOTION T NS UT
5. 1 I will be promoted within the next two years 1 2 3
5. 2 Everyone has an equal chance to be promoted 1 2 3
5. 3 Staff are promoted in a fair and honest way 1 2 3
6. RECOGNITION T NS UT
6. 1 I am praised regularly for my work 1 2 3
6. I receive constructive criticism about my work 1 2 3
6. 3 I get credit for what I do 1 2 3
6. 4 I am told that I am making progress 1 2 3
7. WORKING CONDITIONS T NS UT
7. 1 My working hours are reasonable 1 2 3
7. 2 I am never overworked 1 2 3
7. 3 I get the opportunity to mix with my colleagues and to communicate on aspects of our work 1 2 3
8. BENEFITS T NS UT
8. 1 My pensions benefits are good 1 2 3
8. 2 My medical scheme is satisfactory 1 2 3
8. 3 I never have problems with my arrangements for leave 1 2 3
9. PERSONAL T NS UT
9. I am given work in accordance with my qualifications a skills 1 2 3
9. 2 I work in the department of my choice 1 2 3
10. MY LEADER/ SUPERVISOR T NS UT
10. 1 Is satisfied easily 1 2 3
10. 2 Will support me if there are problems 1 2 3
10. 3 Can be convinced and persuaded 1 2 3
10. 4 Is a warm-hearted person 1 2 3
11. GENERAL T NS UT
11. 1 I have considered changing jobs 1 2 3
11. 2 I have been looking out for another job 1 2 3
11. 3 I am thinking of resigning 1 2 3
THANK YOU

Please check to make sure that you have not missed any questions.

Calculate the price
Make an order in advance and get the best price
Pages (550 words)
$0.00
*Price with a welcome 15% discount applied.
Pro tip: If you want to save more money and pay the lowest price, you need to set a more extended deadline.
We know how difficult it is to be a student these days. That's why our prices are one of the most affordable on the market, and there are no hidden fees.

Instead, we offer bonuses, discounts, and free services to make your experience outstanding.
How it works
Receive a 100% original paper that will pass Turnitin from a top essay writing service
step 1
Upload your instructions
Fill out the order form and provide paper details. You can even attach screenshots or add additional instructions later. If something is not clear or missing, the writer will contact you for clarification.
Pro service tips
How to get the most out of your experience with MyhomeworkGeeks
One writer throughout the entire course
If you like the writer, you can hire them again. Just copy & paste their ID on the order form ("Preferred Writer's ID" field). This way, your vocabulary will be uniform, and the writer will be aware of your needs.
The same paper from different writers
You can order essay or any other work from two different writers to choose the best one or give another version to a friend. This can be done through the add-on "Same paper from another writer."
Copy of sources used by the writer
Our college essay writers work with ScienceDirect and other databases. They can send you articles or materials used in PDF or through screenshots. Just tick the "Copy of sources" field on the order form.
Testimonials
See why 20k+ students have chosen us as their sole writing assistance provider
Check out the latest reviews and opinions submitted by real customers worldwide and make an informed decision.
Business and administrative studies
great job as always
Customer 452773, February 26th, 2023
Business and administrative studies
perfect
Customer 452773, February 23rd, 2023
Business Studies
Thank you very much for a good job done and a quick turn around time.
Customer 452615, March 31st, 2021
Business and administrative studies
excellent, got a 100
Customer 452773, May 17th, 2023
business
Great job
Customer 452773, February 13th, 2023
Humanities
Thank youuuu
Customer 452729, May 30th, 2021
Business and administrative studies
excellent job thank you Your Score 166.25/ 175- A 1. Current Culture 15% of total grade 18.37 Criterion "1. Current Culture" has textual feedback Criterion Feedback I see interesting points, though, in general they are not about the culture.
Customer 452773, June 4th, 2023
Human Resources Management (HRM)
excellent job
Customer 452773, June 25th, 2023
DATA565
The support team was late responding , my paper was late because the support team didn't respond in a timely manner. The writer of the paper finally got it right but seems there was a problem getting the revisioin to me.
Customer 452773, April 7th, 2024
Criminal Justice
The paper was not accused of plagiarism and was written very well. I will let you know the grade once it is graded. Thank you
Customer 452671, April 26th, 2021
Data 564
excellent work
Customer 452773, April 11th, 2024
Business and administrative studies
Excellent work ,always done early
Customer 452773, February 21st, 2023
11,595
Customer reviews in total
96%
Current satisfaction rate
3 pages
Average paper length
37%
Customers referred by a friend
OUR GIFT TO YOU
15% OFF your first order
Use a coupon FIRST15 and enjoy expert help with any task at the most affordable price.
Claim my 15% OFF Order in Chat
Close

Sometimes it is hard to do all the work on your own

Let us help you get a good grade on your paper. Get professional help and free up your time for more important courses. Let us handle your;

  • Dissertations and Thesis
  • Essays
  • All Assignments

  • Research papers
  • Terms Papers
  • Online Classes
Live ChatWhatsApp